Duffel incident
Supplier outage causing issues with multiple integrations
Resolved after 12 hours 52 minutes, affecting American Airlines and Emirates and 1 more, on June 15, 2026.
Despite the resolution from the supplier side, we are still seeing issues with some of the affected airlines. We are in touch with the supplier and will continue to monitor.
Affected components
Update timeline
- investigating Jun 15, 2026, 06:13 PM UTC
A supplier is experiencing an outage which is causing booking failures on multiple airlines. We are looking into mitigation while this incident continues.
- investigating Jun 15, 2026, 06:27 PM UTC
A supplier outage is causing issues with order creation, changes and cancellations across multiple airlines.
- identified Jun 15, 2026, 06:54 PM UTC
Supplier incident is still ongoing.
- identified Jun 15, 2026, 08:58 PM UTC
Our supplier has made some fixes which have resulted in a partial recovery. However, their system is still not fully recovered. We will continue to monitor this incident.
- monitoring Jun 16, 2026, 12:08 AM UTC
The supplier has informed us that the issue is resolved on their side. We are monitoring.
- monitoring Jun 16, 2026, 12:47 AM UTC
Despite the resolution from the supplier side, we are still seeing issues with some of the affected airlines. We are in touch with the supplier and will continue to monitor.
- resolved Jun 16, 2026, 07:06 AM UTC
This incident is now resolved.
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