Resolved after 16 hours 39 minutes, affecting Assistant, on August 3, 2026.
We've confirmed that since monitoring from 12:16 AM today that we are fully operational and back to normal. We are currently discussing internally to prevent the issue from reoccuring.
Affected components
Update timeline
- investigating Aug 03, 2026, 10:23 PM UTC
We are currently investigating an issue with our chat services in the context of: • Agent to agent chats • Client side chat component
- monitoring Aug 03, 2026, 11:12 PM UTC
We've identified the issue and have deployed a fix. We are monitoring through our metrics.
- resolved Aug 04, 2026, 03:03 PM UTC
We've confirmed that since monitoring from 12:16 AM today that we are fully operational and back to normal. We are currently discussing internally to prevent the issue from reoccuring.
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