ConnectWise Outage History
ConnectWise major outage · 1 active incident View live status →Pingoru has recorded 78 incidents for ConnectWise: 78 in the last 12 months and 33 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 36 of 720 (5%) |
| May 2026 | 12 | 169 of 744 (23%) |
| June 2026 | 15 | 224 of 720 (31%) |
| July 2026 | 15 | 298 of 744 (40%) |
| August 2026 | 6 | 205 of 744 (28%) |
| September 2026 | 11 | 143 of 720 (20%) |
| October 2026 | 15 | 416 of 590 (71%) |
Incidents, newest first
Minor June 14, 2026 Investigating - Devices Appearing Offline 34m CW Platform, x360Sync (x360Sync — North America)
Started Jun 14, 2026, 08:33 PM UTC· resolved Jun 14, 2026, 09:08 PM UTC
- investigating Jun 14, 2026, 08:33 PM UTC
We are investigating reports of an issue impacting device status visibility for some end users.
Minor June 12, 2026 x360Sync - Issue impacting connections 1h 28m x360Sync, x360Sync (x360Sync — North America)
Started Jun 12, 2026, 04:58 PM UTC· resolved Jun 12, 2026, 06:26 PM UTC
- investigating Jun 12, 2026, 04:58 PM UTC
We are currently investigating an issue impacting connections to Syncedtool.com
- monitoring Jun 12, 2026, 05:38 PM UTC
We have implemented a fix and are monitoring now. Connectivity for agents should be restored.
Minor June 11, 2026 PSA - Authentication Failure 1h 17m PSA, x360Sync (x360Sync — North America)
Started Jun 11, 2026, 05:22 AM UTC· resolved Jun 11, 2026, 06:40 AM UTC
- identified Jun 11, 2026, 05:22 AM UTC
We have identified the possible root cause for reports of ConnectWise PSA authentication failure. We will follow up with more information soon.
- monitoring Jun 11, 2026, 05:55 AM UTC
A fix has been implemented and we are monitoring the results.
Minor June 11, 2026 Delay in installing RMM components on the newly deployed endpoint 4h 42m RMM, x360Sync (x360Sync — EMEA), x360Sync (x360Sync — North America)
Started Jun 11, 2026, 05:17 AM UTC· resolved Jun 11, 2026, 10:00 AM UTC
- identified Jun 11, 2026, 05:17 AM UTC
We are currently investigating reports of delay in agent installation for RMM. We will follow up with more information soon.
- monitoring Jun 11, 2026, 05:40 AM UTC
We have applied the necessary fix for the delay in processing the agent component post new agent installation. We are monitoring the situation and will update accordingly.
Minor June 5, 2026 Investigating - x360Sync Outage 3h 26m x360Sync, x360Sync (x360Sync — North America)
Started Jun 05, 2026, 04:35 PM UTC· resolved Jun 05, 2026, 08:01 PM UTC
- investigating Jun 05, 2026, 04:35 PM UTC
We are currently investigating reports of syncing issues on x360Sync. We will follow up with more information soon.
- monitoring Jun 05, 2026, 04:43 PM UTC
A fix has been implemented to correct sync connection errors to syncedtool.com.
- monitoring Jun 05, 2026, 04:50 PM UTC
We believe the issue to be resolved and continue to monitor. We apologize for the inconvenience caused.
Minor June 5, 2026 Investigating - x360Recover slowness on IC Vaults 3d 5h x360Recover, x360Sync (x360Sync — All Regions)
Started Jun 05, 2026, 01:40 PM UTC· resolved Jun 08, 2026, 07:09 PM UTC
- investigating Jun 05, 2026, 01:40 PM UTC
We are currently investigating reports of slowness on Infinity Cloud Vaults. We will follow up with more information soon.
- monitoring Jun 05, 2026, 08:52 PM UTC
The issue has been addressed and we are currently monitoring
- identified Jun 08, 2026, 04:40 PM UTC
Some services might show intermittent and we are working on mitigating problem
Minor June 3, 2026 Investigating - x360Recover Vaults 17h 32m x360Recover, x360Sync (x360Sync — All Regions)
Started Jun 03, 2026, 08:40 PM UTC· resolved Jun 04, 2026, 02:13 PM UTC
- investigating Jun 03, 2026, 08:40 PM UTC
We are currently investigating reports of slowness on Infinity Cloud Vaults. We will follow up with more information soon.
- monitoring Jun 03, 2026, 09:50 PM UTC
Slowness has been addressed.
Minor June 1, 2026 Investigating - ScreenConnect Cloud Degraded Performance 5d 16h ScreenConnect, x360Sync (x360Sync — All Regions)
Started Jun 01, 2026, 11:07 AM UTC· resolved Jun 07, 2026, 03:09 AM UTC
- investigating Jun 01, 2026, 11:07 AM UTC
We are investigating reports of negotiating message and unable to connect to devices for ScreenConnect cloud instances. Cloud Ops team is investigating.
- monitoring Jun 01, 2026, 03:42 PM UTC
The reports of ScreenConnect "host page timeouts" have been identified and a resolution is in progress.
Minor June 1, 2026 Investigating - ScreenConnect Cloud Clients Flagged By Anti-viruses 12h 35m ScreenConnect, x360Sync (x360Sync — All Regions)
Started Jun 01, 2026, 03:01 AM UTC· resolved Jun 01, 2026, 03:37 PM UTC
- investigating Jun 01, 2026, 03:01 AM UTC
We are experiencing a possible issue with ScreenConnect being flagged by multiple Anti-viruses impacting inability to download new ScreenConnect client. We are investigating further and update as soon as possible.
- monitoring Jun 01, 2026, 04:30 AM UTC
The reports of ScreenConnect clients identified by Anti-viruses programs has been evaluated by cloud and engineering teams and confirmed as False Positive with your selected vendor. We will also contact with these vendors to help expedite the review process. If you need further assistance, please connect with our support team at www.connectwise.com/chat
Minor May 29, 2026 Microsoft Azure Multi Service degradation in West US 2 region 7h 28m Cloud Backup, Cloud Services Portal, SaaS Security & Cloud Automation, x360Sync (x360Sync — All Regions)
Started May 29, 2026, 09:31 AM UTC· resolved May 29, 2026, 04:59 PM UTC
- monitoring May 29, 2026, 09:31 AM UTC
Microsoft has reported an active Azure service degradation in the West US 2 region, attributed to a network infrastructure issue caused by a datacentre power event. This is impacting multiple Azure services, with partners currently experiencing issues specifically related to Partner Center access, command output generation and Help Center access. The degradation may result in increased latency, intermittent connectivity, and timeouts when accessing affected resources. Microsoft has identified the issue through monitoring alerts and is actively investigating and working on mitigation to restore impacted network components across dependent services. At this stage, mitigation efforts are in progress and customers may begin to see gradual recovery as these actions continue. Microsoft has indicated that further updates will be provided as the situation evolves. Our position: We are actively monitoring the incident and its impact on our platform and partners. We will continue to share updates in line with Microsoft’s communications as more information becomes available.
Minor May 28, 2026 RMM/ScreenConnect Cloud Integrated Partners 9d 5h ScreenConnect, x360Sync (x360Sync — All Regions)
Started May 28, 2026, 09:57 PM UTC· resolved Jun 07, 2026, 03:00 AM UTC
- monitoring May 28, 2026, 09:57 PM UTC
A recent update to the ScreenConnect and RMM integration may prevent you from joining sessions. If you're seeing a spinning icon on the Devices page, here's how to fix it: Clear your browser cache and cookies for control.itsupport247.net, then log back into ConnectWise RMM.
Minor May 28, 2026 504 Bad Gateway / We are Sorry Errors 20m Reports and Dashboards, x360Sync (x360Sync — North America)
Started May 28, 2026, 02:00 AM UTC· resolved May 28, 2026, 02:20 AM UTC
- monitoring May 28, 2026, 02:00 AM UTC
We've identified an issue where BrightGauge domains began returning 504 Bad Gateway errors, also resulting in “We’re Sorry” errors. Our team has identified the issue and is actively monitoring the situation.
- monitoring May 28, 2026, 02:06 AM UTC
Our team has implemented a fix. We’re seeing signs of recovery and expect performance to return to normal shortly.
Minor May 26, 2026 Investigating - x360Recover Intermittent Storage Access Issues 9d 2h x360Recover, x360Sync (x360Sync — North America)
Started May 26, 2026, 09:21 PM UTC· resolved Jun 05, 2026, 12:18 AM UTC
- identified May 26, 2026, 09:21 PM UTC
We are currently investigating reports of intermittent access or delays affecting backup storage in our Salt Lake City data center. We will follow up with more information soon.
Minor May 21, 2026 Investigating - CWSSO Log-in Issues 4h 32m SSO, x360Sync (x360Sync — North America)
Started May 21, 2026, 03:14 PM UTC· resolved May 21, 2026, 07:47 PM UTC
- investigating May 21, 2026, 03:14 PM UTC
We are investigating reports of CWSSO log-in issues. We will continue to update you when more information becomes available.
- identified May 21, 2026, 03:54 PM UTC
We are still investigating the issue and have identified that it is isolated to CW SSO login and SmileBack in North America.
Minor May 20, 2026 Monitoring - ScreenConnect Sign-in Errors 21m ScreenConnect, x360Sync (x360Sync — All Regions)
Started May 20, 2026, 02:52 PM UTC· resolved May 20, 2026, 03:13 PM UTC
- monitoring May 20, 2026, 02:52 PM UTC
We’re addressing an issue impacting sign-ins for ScreenConnect Cloud Account Administrators. Engineering has identified the root cause and is actively implementing a fix. Partners may experience intermittent latency or login disruptions for Cloud Account Administrators.
Minor May 19, 2026 Investigating - ASIO Last log-in and Restart details not visible 5h 21m CW Platform, x360Sync (x360Sync — All Regions)
Started May 19, 2026, 03:36 PM UTC· resolved May 19, 2026, 08:57 PM UTC
- investigating May 19, 2026, 03:36 PM UTC
We are investigating reports of last logged-in user and last restart details not being visible to ASIO platform partners.
Minor May 16, 2026 Login failures for partner.axcient.com 3h x360Portal, x360Sync (x360Sync — All Regions)
Started May 16, 2026, 05:06 PM UTC· resolved May 16, 2026, 08:06 PM UTC
- investigating May 16, 2026, 05:06 PM UTC
Some partners are currently unable to login into the portal. Problem has been reproduced and is currently being investigated.
Minor May 15, 2026 V5 Agent Datasources are returning blank 2h 5m Reports and Dashboards, x360Sync (x360Sync — APAC)
Started May 15, 2026, 12:55 AM UTC· resolved May 15, 2026, 03:01 AM UTC
- investigating May 15, 2026, 12:55 AM UTC
We are investigating reports of V5 Agent data sources returning blank. We will follow up with more information soon.
Minor May 8, 2026 Investigating - AWS incident potentially impacting NA Platform performance 1d 1h CW Platform, RMM, x360Sync (x360Sync — North America)
Started May 08, 2026, 01:56 AM UTC· resolved May 09, 2026, 03:46 AM UTC
- investigating May 08, 2026, 01:56 AM UTC
We are investigating reports by our third party provider (AWS) of service degradation in a North American Availability Zone providing services leveraged by ConnectWise products. We are monitoring the services and evaluating performance impact, at this time services are operational, but delays could be seen if the incident is prolonged. We will update this as we continue to monitor with the provider.
- investigating May 08, 2026, 06:58 PM UTC
We are continuing to monitor for any significant impact to platform services and taking proactive mitigating actions if needed. The third-party provider (AWS) incident is still ongoing, so we will be keeping this status page update live until the provider has issued full resolution.
Minor May 5, 2026 PSA Cloud Latency 5h 5m PSA, x360Sync (x360Sync — APAC)
Started May 05, 2026, 01:01 AM UTC· resolved May 05, 2026, 06:07 AM UTC
- investigating May 05, 2026, 01:01 AM UTC
We are currently investigating reports of latency issue for PSA Cloud. We will follow up with more information soon.
Minor May 4, 2026 Reports and Dashboards | 504 Errors - Accounts Not Loading 31m Reports and Dashboards, x360Sync (x360Sync — North America)
Started May 04, 2026, 02:13 PM UTC· resolved May 04, 2026, 02:44 PM UTC
- investigating May 04, 2026, 02:13 PM UTC
We are currently experiencing degraded performance affecting BrightGauge accounts in the North America region. Our team is actively investigating and will share updates as they become available.
Minor April 29, 2026 Investigating - SIEM and MDR Reporting 18h 48m MDR, SIEM, x360Sync (x360Sync — All Regions)
Started Apr 29, 2026, 05:53 PM UTC· resolved Apr 30, 2026, 12:41 PM UTC
- investigating Apr 29, 2026, 05:53 PM UTC
We’re currently seeing issues when accessing SIEM and MDR reports directly from the platform sub‑menu. These reports are accessible via Reports > BrightGauge. Our team is investigating the root cause and will share updates as they become available.
Minor April 29, 2026 Investigating - UserDocs 502 Error 52m Documentation, x360Sync (x360Sync — APAC), x360Sync (x360Sync — EMEA), x360Sync (x360Sync — North America) and 2 more
Started Apr 29, 2026, 11:48 AM UTC· resolved Apr 29, 2026, 12:41 PM UTC
- investigating Apr 29, 2026, 11:48 AM UTC
We are experiencing a possible issue with UserDocs on the ConnectWise University that appears to be causing users to get a 502 error when trying to access the Docs. We will follow up with more information soon.
- monitoring Apr 29, 2026, 11:58 AM UTC
A fix has been implemented and we are monitoring the results.
Minor April 27, 2026 Investigating - slow load times for CW SIEM Threats 16h 33m SIEM, x360Sync (x360Sync — North America)
Started Apr 27, 2026, 08:48 PM UTC· resolved Apr 28, 2026, 01:21 PM UTC
- investigating Apr 27, 2026, 08:48 PM UTC
We are currently investigating issues loading the CW Siem Threats page for partners in North America. We will follow up with more information soon.
Minor March 3, 2026 Support Case Submissions Currently Unavailable in Axcient Portal – x360Cloud, x360Portal, x360Recover, x360Sync and 5 more
Started Mar 03, 2026, 08:54 AM UTC· resolved Mar 03, 2026, 08:54 AM UTC
- resolved Mar 03, 2026, 08:54 AM UTC
The backend performance issue affecting support case submissions in the Axcient portal has been fully resolved. Partners can now submit new product support cases through the portal without interruption. Support response times have returned to normal, and all services are operating as expected.