ConnectWise incident

Delay in installing RMM components on the newly deployed endpoint

Resolved after 4 hours 42 minutes, affecting RMM and x360Sync (x360Sync — EMEA) and 1 more, on June 11, 2026.

monitoring Jun 11, 2026, 05:40 AM UTC

We have applied the necessary fix for the delay in processing the agent component post new agent installation. We are monitoring the situation and will update accordingly.

Started
Jun 11, 2026, 05:17 AM UTC
Resolved
Jun 11, 2026, 10:00 AM UTC
Duration
4h 42m
Detected by Pingoru
Jun 11, 2026, 05:17 AM UTC

Affected components

RMMx360Sync (x360Sync — EMEA)x360Sync (x360Sync — North America)

Update timeline

  1. identified Jun 11, 2026, 05:17 AM UTC

    We are currently investigating reports of delay in agent installation for RMM. We will follow up with more information soon.

  2. monitoring Jun 11, 2026, 05:40 AM UTC

    We have applied the necessary fix for the delay in processing the agent component post new agent installation. We are monitoring the situation and will update accordingly.

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