ConnectWise incident
Backup for Files Portal Unavailable: Security Precaution
Resolved after 1 day 6 hours, affecting x360Recover and x360Sync (x360Sync — All Regions), on October 21, 2026.
Backup for Files Portal (Legacy Portal) services have been restored following precautionary measures taken in response to recently disclosed critical PHP vulnerabilities.
Affected components
Update timeline
- identified Oct 21, 2026, 05:11 PM UTC
As a precaution, we have temporarily taken offline the x360Recover Manager (UI), Backup for Files Portal (Legacy Portal) and Web Seeding functionality in response to a critical PHP vulnerability affecting widely used web software. Backups for all Axcient products are not impacted. We will follow up with more information soon.
- identified Oct 21, 2026, 06:22 PM UTC
x360Recover Manager and related services have been patched and restored following precautionary measures taken in response to recently disclosed critical PHP vulnerabilities. Backup for Files Portal (Legacy Portal) remains temporarily unavailable as a security precaution. Backups across all Axcient products remain unaffected. We will provide additional updates as information becomes available.
- monitoring Oct 22, 2026, 05:20 PM UTC
Backup for Files Portal (Legacy Portal) services have been restored following precautionary measures taken in response to recently disclosed critical PHP vulnerabilities.
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