Investigating - Reports and Dashboards Launcher Issue from ConnectWise Home
Affected: Reports and Dashboardsx360Sync (All Regions)
ConnectWise Outage History
ConnectWise major outage · 1 active incident View live status →ConnectWise had 72 outages in the last 2 years totaling 511h 27m of downtime — averaging 3 incidents per month.
There were 72 ConnectWise outages since March 3, 2026 totaling 511h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.
Scripting / Task Failure Rates
Affected: RMMx360Sync (North America)
Timeline · 2 updates
- investigating Oct 16, 2026, 07:42 PM UTC
As part of our ongoing service monitoring, we identified an elevated rate of task and script failures within our platform. We are actively investigating and addressing the issue. As a result, some partners may have experienced higher-than-normal task and script failure rates.
- monitoring Oct 16, 2026, 07:55 PM UTC
We have identified the cause of the tasking issues and deployed a fix to resolve them. Services are operating normally, and we will continue to closely monitor the platform to ensure stability.
x360Sync Partial Outage in SLC
Affected: x360Syncx360Sync (North America)
Timeline · 1 update
- investigating Oct 13, 2026, 11:04 AM UTC
x360Sync Partial Outage in SLC.
Delays or problems creating HelpDesk and NOC tickets
Affected: Help Desk ServicesNOC Servicesx360Sync (North America)
Timeline · 1 update
- identified Oct 12, 2026, 11:22 PM UTC
We have identified an issue with an internal system which may cause delays or failures creating HelpDesk or NOC tickets. We will follow up with more information soon.
WisePay/WiseSync Issue with Xero
Affected: WisePayWise-Syncx360Sync (All Regions)
Timeline · 5 updates
- investigating Oct 12, 2026, 10:49 AM UTC
We are currently investigating reports of WisePay/WiseSync connectivity issue with Xero. We will follow up with more information soon.
- identified Oct 12, 2026, 02:46 PM UTC
We have identified the issue regarding WisePay/WiseSync connectivity issue with Xero. We will follow up with more information soon.
- monitoring Oct 13, 2026, 05:32 AM UTC
Xero has advised that the issue is currently resolved; however, their investigation is ongoing and additional service disruptions may occur. We are continuing to monitor the situation and will provide updates as they become available. To restore your connection, you may need to reconnect Xero: WisePay users: Go to Configure > Accounting Connections and select Verify Access to reconnect Xero. WiseSync users: Go to the Edit Company screen and select Connect to Xero to reconnect. We apologize for any inconvenience this may have caused and appreciate your patience while we work with Xero to resolve the issue.
- investigating Oct 15, 2026, 01:29 AM UTC
We are experiencing another occurrence of the connectivity issue affecting WisePay and WiseSync partners using Xero. We have raised the issue with Xero and are working with their team to investigate. We will provide further updates as more information becomes available.
- monitoring Oct 15, 2026, 09:49 PM UTC
Xero has advised that the issue is currently resolved; however, their investigation is ongoing and additional service disruptions may occur. We are continuing to monitor the situation and will provide updates as they become available. To restore your connection, you may need to reconnect Xero: WisePay users: Go to Configure > Accounting Connections and select Verify Access to reconnect Xero. WiseSync users: Go to the Edit Company screen and select Connect to Xero to reconnect. We apologize for any inconvenience this may have caused and appreciate your patience while we work with Xero to resolve the issue.
Workflow Execution Delays
Affected: CW Platformx360Sync (North America)
Timeline · 2 updates
- investigating Oct 09, 2026, 03:46 PM UTC
We are currently investigating reports of Workflow execution delays impacting some users. We understand the urgency and are treating this as a high-priority issue. We will provide further updates as soon as more information becomes available.
- monitoring Oct 09, 2026, 04:20 PM UTC
Workflow processing has improved following mitigation efforts, and delayed workflows are now being processed. We are continuing to monitor system performance to confirm long-term stability
Investigating - WisePay/WiseSync Issue with Xero
Affected: WisePayWise-Syncx360Sync (All Regions)
Timeline · 3 updates
- identified Oct 09, 2026, 10:39 AM UTC
We have identified that the WisePay/WiseSync issue is being caused by communication failures between WisePay and Xero. This affects all WisePay partners who use a Xero integration. We have engaged the Xero support team and are actively working with them to resolve the issue
- identified Oct 09, 2026, 12:12 PM UTC
We are currently awaiting an update from the Xero team. We will continue to monitor the situation closely and provide further updates as soon as Xero resolves the issue.
- identified Oct 10, 2026, 11:59 AM UTC
We are still awaiting an update from the Xero team. No new information is available at this time. We remain actively engaged and will provide further updates as soon as we receive them.
Investigating - WisePay - Duplicate ACH debits
Affected: WisePayx360Sync (North America)
Timeline · 2 updates
- investigating Oct 07, 2026, 10:31 PM UTC
We are investigating reports of duplicate ACH debits affecting some payments. Our team is working with our payment processing partners to identify the cause and will provide updates as they become available.
- identified Oct 08, 2026, 01:58 AM UTC
GPI has confirmed that this issue is occurring within their ACH processing ecosystem, and their ACH processor is actively investigating. We will provide further updates as they become available.
Reports and Dashboards External Reports Not Sending
Affected: Reports and Dashboardsx360Sync (EMEA)x360Sync (North America)
Timeline · 1 update
- investigating Oct 07, 2026, 04:40 AM UTC
We are currently investigating an issue impacting Reports delivery in Reports & Dashboards across the NA and EU region. As a result, scheduled & manually sent reports are not being delivered as expected. Our teams are actively engaged and treating this with high priority. We understand the impact this may have on your business and will provide updates as soon as more information becomes available.
Delay in Platform Ticketing to PSA
Affected: PSAx360Sync (North America)
Timeline · 1 update
- investigating Oct 05, 2026, 03:19 PM UTC
We are actively investigating reports of delays in syncing Tickets to and from Platform ticketing to PSA for North American partners.
Investigating - WisePay / WiseSync Connectivity Issues with Xero
Affected: WisePayWise-Syncx360Sync (All Regions)
Timeline · 2 updates
- investigating Oct 05, 2026, 12:27 PM UTC
We are currently investigating reports of connectivity issues between WiseSync and WisePay and our Xero integration. Some partners may experience issues opening any companies in WiseSync that are connected to Xero.
- identified Oct 05, 2026, 02:37 PM UTC
We have identified that the WisePay/WiseSync issue is being caused by communication failures between WisePay and Xero. This affects all WisePay partners who use a Xero integration. We have engaged the Xero support team and are actively working with them to resolve the issue.
Investigating - ScreenConnect Cloud Instances Not Loading
Affected: ScreenConnectx360Sync (North America)
Timeline · 2 updates
- investigating Sep 30, 2026, 11:35 AM UTC
We are investigating reports of ScreenConnect instances in US Northeast region down. Cloud Ops team is actively resolving the issue.
- monitoring Sep 30, 2026, 12:33 PM UTC
The reports of ScreenConnect impacted hosts has been identified and a resolution is in progress.
Missing Invoices in WisePay
Affected: WisePayx360Sync (APAC)x360Sync (North America)
Timeline · 1 update
- monitoring Sep 28, 2026, 02:20 AM UTC
Issue: Some invoices created directly in QuickBooks Online or Xero may not appear in WisePay because they did not sync successfully. Who is impacted: PSA partners who manually create invoices directly in QuickBooks Online or Xero (rather than through their PSA). Workaround: Perform a manual invoice sync in WiseSync. This should help restore any missing invoices in WisePay. Status: We’ve started updating the affected invoices, and missing invoices should begin appearing again shortly. We apologize for the inconvenience. If you have any questions, please contact [email protected].
x360Cloud Backup Performance Degradation
Affected: x360Cloudx360Sync (North America)
Timeline · 1 update
x360Recover Replibit (EMEA)
Affected: x360Recoverx360Sync (EMEA)
Timeline · 1 update
- investigating Sep 14, 2026, 03:53 PM UTC
We are experiencing an issue with x360Recover Replibit affecting the availability of a subset of backups in EMEA. There is no impact to data integrity. Our team is actively working to restore full service and will provide updates shortly.
Investigating - [Product] [Description]
Affected: PSAx360Sync (EMEA)
Timeline · 1 update
- investigating Sep 14, 2026, 09:36 AM UTC
We are currently investigating reports of slowness on EU Cloud PSA. We will follow up with more information soon.
Investigating - ScreenConnect - Reported ISP Outages
Affected: ScreenConnectx360Sync (North America)
Timeline · 2 updates
- investigating Sep 11, 2026, 06:28 PM UTC
We are currently tracking reports of DNS disruptions impacting partners within the US region. Please note that ScreenConnect services are operating normally; however, we are actively monitoring the situation. While external network providers address the underlying issue, partners in the affected area may experience intermittent connectivity.
- identified Sep 11, 2026, 11:08 PM UTC
We are aware of an issue impacting a backend service and are actively addressing it. We will provide updates as more information becomes available. We appreciate your patience while we work toward resolution.
Change Approvals Login Issue
Affected: PSAx360Sync (North America)
Timeline · 1 update
- monitoring Sep 09, 2026, 03:18 PM UTC
Partners were having issues with authenticating into the PSA change approvals module, even though their credentials were valid. Our support and product teams acted quickly to identify and resolve the underlying issue.
Investigating - PSA Unable to assign Resources
Affected: PSAx360Sync (APAC)
Timeline · 1 update
- investigating Sep 09, 2026, 12:13 AM UTC
We are currently investigating reports of Unable to assign resources on ConnectWise PSA. We will follow up with more information soon.
NAS Backups
Affected: x360Recoverx360Sync (All Regions)
Timeline · 3 updates
- investigating Sep 03, 2026, 06:45 PM UTC
We are aware of an issue that is impacting backups for NAS devices. We understand the importance of reliable backup protection and are actively investigating the cause. We will share updates as soon as additional information is available.
- identified Sep 03, 2026, 07:26 PM UTC
We have identified the issue and are working to implement a solution. We will share updates as soon as additional information is available.
- monitoring Sep 03, 2026, 10:40 PM UTC
Engineering has implemented a fix and we are closely monitoring. We will continue to provide updates as they come available.
Investigating - ConnectWise Single Sign On Intermittent Login Issue
Affected: SSOx360Sync (All Regions)
Timeline · 1 update
- investigating Sep 01, 2026, 05:14 PM UTC
ConnectWise SSO login has been investigated after initial reports of intermittent failures and is operating in a degraded state. We are investigating root cause and will update this incident accordingly.
Investigating - Login Issues on ConnectWise Home
Affected: ConnectWise Homex360Sync (All Regions)
Timeline · 1 update
- investigating Sep 01, 2026, 05:11 PM UTC
ConnectWise is investigating reports of Login Issues on ConnectWise Home. We will follow up with more information soon.
x360Sync & x360Cloud issues sending emails by third-party vendor
Affected: x360Cloudx360Syncx360Sync (All Regions)
Timeline · 2 updates
- investigating Aug 31, 2026, 02:27 PM UTC
We are currently experiencing issues sending emails by a third-party vendor. We are investigating the issue.
- monitoring Aug 31, 2026, 03:16 PM UTC
Issue has been determined. Fix is in place and we are monitoring for any further issues.
Investigating - ScreenConnect Single Host Cloud Outage - US Northeast Region
Affected: ScreenConnectx360Sync (North America)
Timeline · 2 updates
- investigating Aug 28, 2026, 02:19 PM UTC
We are currently investigating reports of ScreenConnect Cloud instances are down. We will follow up with more information soon.
- monitoring Aug 28, 2026, 03:06 PM UTC
The reports of ScreenConnect cloud outage in Northeast region has been identified and a resolution is in progress.
Investigating - Wise-Sync / WisePay Login Issues
Affected: WisePayWise-Syncx360Sync (All Regions)
Timeline · 2 updates
- investigating Aug 27, 2026, 10:17 PM UTC
We are currently investigating reports of login issues affecting Wise-Sync and WisePay. Users may be unable to access the platform at this time. We will follow up with more information soon.
- monitoring Aug 27, 2026, 10:30 PM UTC
A fix has been implemented and we are monitoring the results.