ConnectWise incident

Investigating - ScreenConnect Cloud Instances Not Loading

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Resolved after 2 hours 18 minutes, affecting ScreenConnect and x360Sync (x360Sync — North America), on September 30, 2026.

monitoring Sep 30, 2026, 12:33 PM UTC

The reports of ScreenConnect impacted hosts has been identified and a resolution is in progress.

Started
Sep 30, 2026, 11:35 AM UTC
Resolved
Sep 30, 2026, 01:53 PM UTC
Duration
2h 18m
Detected by Pingoru
Sep 30, 2026, 11:35 AM UTC

Affected components

ScreenConnectx360Sync (x360Sync — North America)

Update timeline

  1. investigating Sep 30, 2026, 11:35 AM UTC

    We are investigating reports of ScreenConnect instances in US Northeast region down. Cloud Ops team is actively resolving the issue.

  2. monitoring Sep 30, 2026, 12:33 PM UTC

    The reports of ScreenConnect impacted hosts has been identified and a resolution is in progress.

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