Resolved after 8 days 17 hours, affecting WisePay and Wise-Sync and 1 more, on October 12, 2026.
We are experiencing another occurrence of the connectivity issue affecting WisePay and WiseSync partners using Xero. We have raised the issue with Xero and are working with their team to investigate. We will provide further updates as more information becomes available.
Affected components
Update timeline
- investigating Oct 12, 2026, 10:49 AM UTC
We are currently investigating reports of WisePay/WiseSync connectivity issue with Xero. We will follow up with more information soon.
- identified Oct 12, 2026, 02:46 PM UTC
We have identified the issue regarding WisePay/WiseSync connectivity issue with Xero. We will follow up with more information soon.
- monitoring Oct 13, 2026, 05:32 AM UTC
Xero has advised that the issue is currently resolved; however, their investigation is ongoing and additional service disruptions may occur. We are continuing to monitor the situation and will provide updates as they become available. To restore your connection, you may need to reconnect Xero: WisePay users: Go to Configure > Accounting Connections and select Verify Access to reconnect Xero. WiseSync users: Go to the Edit Company screen and select Connect to Xero to reconnect. We apologize for any inconvenience this may have caused and appreciate your patience while we work with Xero to resolve the issue.
- investigating Oct 15, 2026, 01:29 AM UTC
We are experiencing another occurrence of the connectivity issue affecting WisePay and WiseSync partners using Xero. We have raised the issue with Xero and are working with their team to investigate. We will provide further updates as more information becomes available.
- monitoring Oct 15, 2026, 09:49 PM UTC
Xero has advised that the issue is currently resolved; however, their investigation is ongoing and additional service disruptions may occur. We are continuing to monitor the situation and will provide updates as they become available. To restore your connection, you may need to reconnect Xero: WisePay users: Go to Configure > Accounting Connections and select Verify Access to reconnect Xero. WiseSync users: Go to the Edit Company screen and select Connect to Xero to reconnect. We apologize for any inconvenience this may have caused and appreciate your patience while we work with Xero to resolve the issue.
- resolved Oct 19, 2026, 01:13 AM UTC
Xero connections for Wise-Sync and WisePay are operating normally. We are continuing to work with Xero on a permanent solution.
- investigating Oct 20, 2026, 11:48 PM UTC
We are experiencing another occurrence of the connectivity issue affecting WisePay and WiseSync partners using Xero. We have raised the issue with Xero and are working with their team to investigate. We will provide further updates as more information becomes available.
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