ConnectWise incident

Investigating - WisePay/WiseSync Issue with Xero

Minor Resolved View vendor source →

ConnectWise experienced a minor incident on October 9, 2026 affecting WisePay and Wise-Sync and 1 more component, lasting 2d 15h. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 10:39 AM UTC
Resolved
Oct 12, 2026, 01:55 AM UTC
Duration
2d 15h
Detected by Pingoru
Oct 09, 2026, 10:39 AM UTC

Affected components

WisePayWise-Syncx360Sync (All Regions)

Update timeline

  1. identified Oct 09, 2026, 10:39 AM UTC

    We have identified that the WisePay/WiseSync issue is being caused by communication failures between WisePay and Xero. This affects all WisePay partners who use a Xero integration. We have engaged the Xero support team and are actively working with them to resolve the issue

  2. identified Oct 09, 2026, 12:12 PM UTC

    We are currently awaiting an update from the Xero team. We will continue to monitor the situation closely and provide further updates as soon as Xero resolves the issue.

  3. identified Oct 10, 2026, 11:59 AM UTC

    We are still awaiting an update from the Xero team. No new information is available at this time. We remain actively engaged and will provide further updates as soon as we receive them.