ConnectWise incident

Delays or problems creating HelpDesk and NOC tickets

Minor Vendor's status page →

Resolved after 32 minutes, affecting Help Desk Services and NOC Services and 1 more, on October 12, 2026.

identified Oct 12, 2026, 11:22 PM UTC

We have identified an issue with an internal system which may cause delays or failures creating HelpDesk or NOC tickets. We will follow up with more information soon.

Started
Oct 12, 2026, 11:22 PM UTC
Resolved
Oct 12, 2026, 11:54 PM UTC
Duration
32m
Detected by Pingoru
Oct 12, 2026, 11:22 PM UTC

Affected components

Help Desk ServicesNOC Servicesx360Sync (x360Sync — North America)

Update timeline

  1. identified Oct 12, 2026, 11:22 PM UTC

    We have identified an issue with an internal system which may cause delays or failures creating HelpDesk or NOC tickets. We will follow up with more information soon.

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