ConnectWise incident

Change Approvals Login Issue

Resolved after 2 hours 36 minutes, affecting PSA and x360Sync (x360Sync — North America), on September 9, 2026.

monitoring Sep 09, 2026, 03:18 PM UTC

Partners were having issues with authenticating into the PSA change approvals module, even though their credentials were valid. Our support and product teams acted quickly to identify and resolve the underlying issue.

Started
Sep 09, 2026, 03:18 PM UTC
Resolved
Sep 09, 2026, 05:55 PM UTC
Duration
2h 36m
Detected by Pingoru
Sep 09, 2026, 03:18 PM UTC

Affected components

PSAx360Sync (x360Sync — North America)

Update timeline

  1. monitoring Sep 09, 2026, 03:18 PM UTC

    Partners were having issues with authenticating into the PSA change approvals module, even though their credentials were valid. Our support and product teams acted quickly to identify and resolve the underlying issue.

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