ConnectWise incident
Investigating - WisePay / WiseSync Connectivity Issues with Xero
Resolved after 17 hours 1 minute, affecting WisePay and Wise-Sync and 1 more, on October 5, 2026.
We have identified that the WisePay/WiseSync issue is being caused by communication failures between WisePay and Xero. This affects all WisePay partners who use a Xero integration. We have engaged the Xero support team and are actively working with them to resolve the issue.
Affected components
Update timeline
- investigating Oct 05, 2026, 12:27 PM UTC
We are currently investigating reports of connectivity issues between WiseSync and WisePay and our Xero integration. Some partners may experience issues opening any companies in WiseSync that are connected to Xero.
- identified Oct 05, 2026, 02:37 PM UTC
We have identified that the WisePay/WiseSync issue is being caused by communication failures between WisePay and Xero. This affects all WisePay partners who use a Xero integration. We have engaged the Xero support team and are actively working with them to resolve the issue.
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