Resolved after 20 hours 54 minutes, affecting WisePay and x360Sync (x360Sync — APAC) and 1 more, on September 28, 2026.
Issue: Some invoices created directly in QuickBooks Online or Xero may not appear in WisePay because they did not sync successfully. Who is impacted: PSA partners who manually create invoices directly in QuickBooks Online or Xero (rather than through their PSA). Workaround: Perform a manual invoice sync in WiseSync. This should help restore any missing invoices in WisePay. Status: We’ve started updating the affected invoices, and missing invoices should begin appearing again shortly. We apologize for the inconvenience. If you have any questions, please contact [email protected].
Affected components
Update timeline
- monitoring Sep 28, 2026, 02:20 AM UTC
Issue: Some invoices created directly in QuickBooks Online or Xero may not appear in WisePay because they did not sync successfully. Who is impacted: PSA partners who manually create invoices directly in QuickBooks Online or Xero (rather than through their PSA). Workaround: Perform a manual invoice sync in WiseSync. This should help restore any missing invoices in WisePay. Status: We’ve started updating the affected invoices, and missing invoices should begin appearing again shortly. We apologize for the inconvenience. If you have any questions, please contact [email protected].
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