ConnectWise incident

Investigating - ScreenConnect Single Host Cloud Outage - US Northeast Region

Resolved after 5 hours 3 minutes, affecting ScreenConnect and x360Sync (x360Sync — North America), on August 28, 2026.

monitoring Aug 28, 2026, 03:06 PM UTC

The reports of ScreenConnect cloud outage in Northeast region has been identified and a resolution is in progress.

Started
Aug 28, 2026, 02:19 PM UTC
Resolved
Aug 28, 2026, 07:22 PM UTC
Duration
5h 3m
Detected by Pingoru
Aug 28, 2026, 02:19 PM UTC

Affected components

ScreenConnectx360Sync (x360Sync — North America)

Update timeline

  1. investigating Aug 28, 2026, 02:19 PM UTC

    We are currently investigating reports of ScreenConnect Cloud instances are down. We will follow up with more information soon.

  2. monitoring Aug 28, 2026, 03:06 PM UTC

    The reports of ScreenConnect cloud outage in Northeast region has been identified and a resolution is in progress.

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