ConnectWise incident
Microsoft Azure Multi Service degradation in West US 2 region
Resolved after 7 hours 28 minutes, affecting Cloud Backup and Cloud Services Portal and 1 more, on May 29, 2026.
Microsoft has reported an active Azure service degradation in the West US 2 region, attributed to a network infrastructure issue caused by a datacentre power event. This is impacting multiple Azure services, with partners currently experiencing issues specifically related to Partner Center access, command output generation and Help Center access. The degradation may result in increased latency, intermittent connectivity, and timeouts when accessing affected resources. Microsoft has identified the issue through monitoring alerts and is actively investigating and working on mitigation to restore impacted network components across dependent services. At this stage, mitigation efforts are in progress and customers may begin to see gradual recovery as these actions continue. Microsoft has indicated that further updates will be provided as the situation evolves. Our position: We are actively monitoring the incident and its impact on our platform and partners. We will continue to share updates in line with Microsoft’s communications as more information becomes available.
Affected components
Update timeline
- monitoring May 29, 2026, 09:31 AM UTC
Microsoft has reported an active Azure service degradation in the West US 2 region, attributed to a network infrastructure issue caused by a datacentre power event. This is impacting multiple Azure services, with partners currently experiencing issues specifically related to Partner Center access, command output generation and Help Center access. The degradation may result in increased latency, intermittent connectivity, and timeouts when accessing affected resources. Microsoft has identified the issue through monitoring alerts and is actively investigating and working on mitigation to restore impacted network components across dependent services. At this stage, mitigation efforts are in progress and customers may begin to see gradual recovery as these actions continue. Microsoft has indicated that further updates will be provided as the situation evolves. Our position: We are actively monitoring the incident and its impact on our platform and partners. We will continue to share updates in line with Microsoft’s communications as more information becomes available.
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