ConnectWise incident

Support Case Submissions Currently Unavailable in Axcient Portal

Resolved on March 3, 2026, affecting x360Cloud and x360Portal and 1 more.

resolved Mar 03, 2026, 08:54 AM UTC

The backend performance issue affecting support case submissions in the Axcient portal has been fully resolved. Partners can now submit new product support cases through the portal without interruption. Support response times have returned to normal, and all services are operating as expected.

Started: Mar 03, 2026, 08:54 AM UTC
Resolved: Mar 03, 2026, 08:54 AM UTC
Duration: –
Detected by Pingoru: Mar 03, 2026, 08:54 AM UTC

Affected components

x360Cloudx360Portalx360Recoverx360Syncx360Sync (x360Sync — APAC)x360Sync (x360Sync — EMEA)x360Sync (x360Sync — North America)x360Sync (x360Sync — All Regions)x360Sync (x360Sync — Other Regions)

Update timeline

resolved Mar 03, 2026, 08:54 AM UTC

The backend performance issue affecting support case submissions in the Axcient portal has been fully resolved. Partners can now submit new product support cases through the portal without interruption. Support response times have returned to normal, and all services are operating as expected.

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