Resolved after 9 days 5 hours, affecting ScreenConnect and x360Sync (x360Sync — All Regions), on May 28, 2026.
A recent update to the ScreenConnect and RMM integration may prevent you from joining sessions. If you're seeing a spinning icon on the Devices page, here's how to fix it: Clear your browser cache and cookies for control.itsupport247.net, then log back into ConnectWise RMM.
Affected components
Update timeline
- monitoring May 28, 2026, 09:57 PM UTC
A recent update to the ScreenConnect and RMM integration may prevent you from joining sessions. If you're seeing a spinning icon on the Devices page, here's how to fix it: Clear your browser cache and cookies for control.itsupport247.net, then log back into ConnectWise RMM.
Your product runs on more than ConnectWise
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services