ConnectWise incident
Investigating - ScreenConnect Cloud Clients Flagged By Anti-viruses
Resolved after 12 hours 35 minutes, affecting ScreenConnect and x360Sync (x360Sync — All Regions), on June 1, 2026.
The reports of ScreenConnect clients identified by Anti-viruses programs has been evaluated by cloud and engineering teams and confirmed as False Positive with your selected vendor. We will also contact with these vendors to help expedite the review process. If you need further assistance, please connect with our support team at www.connectwise.com/chat
Affected components
Update timeline
- investigating Jun 01, 2026, 03:01 AM UTC
We are experiencing a possible issue with ScreenConnect being flagged by multiple Anti-viruses impacting inability to download new ScreenConnect client. We are investigating further and update as soon as possible.
- monitoring Jun 01, 2026, 04:30 AM UTC
The reports of ScreenConnect clients identified by Anti-viruses programs has been evaluated by cloud and engineering teams and confirmed as False Positive with your selected vendor. We will also contact with these vendors to help expedite the review process. If you need further assistance, please connect with our support team at www.connectwise.com/chat
Your product runs on more than ConnectWise
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services