Resolved after 4 hours 32 minutes, affecting SSO and x360Sync (x360Sync — North America), on May 21, 2026.
We are still investigating the issue and have identified that it is isolated to CW SSO login and SmileBack in North America.
Affected components
SSOx360Sync (x360Sync — North America)
Update timeline
- investigating May 21, 2026, 03:14 PM UTC
We are investigating reports of CWSSO log-in issues. We will continue to update you when more information becomes available.
- identified May 21, 2026, 03:54 PM UTC
We are still investigating the issue and have identified that it is isolated to CW SSO login and SmileBack in North America.
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