ConnectWise incident

Investigating - ScreenConnect Cloud Degraded Performance

Minor Vendor's status page →

Resolved after 5 days 16 hours, affecting ScreenConnect and x360Sync (x360Sync — All Regions), on June 1, 2026.

monitoring Jun 01, 2026, 03:42 PM UTC

The reports of ScreenConnect "host page timeouts" have been identified and a resolution is in progress.

Started
Jun 01, 2026, 11:07 AM UTC
Resolved
Jun 07, 2026, 03:09 AM UTC
Duration
5d 16h
Detected by Pingoru
Jun 01, 2026, 11:07 AM UTC

Affected components

ScreenConnectx360Sync (x360Sync — All Regions)

Update timeline

  1. investigating Jun 01, 2026, 11:07 AM UTC

    We are investigating reports of negotiating message and unable to connect to devices for ScreenConnect cloud instances. Cloud Ops team is investigating.

  2. monitoring Jun 01, 2026, 03:42 PM UTC

    The reports of ScreenConnect "host page timeouts" have been identified and a resolution is in progress.

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