Zuub Outage History

Zuub is up right now

Pingoru has recorded 30 incidents for Zuub: 30 in the last 12 months and 29 in the last 90 days.

Source: status.zuub.com

30incidents recorded
30last 12 months
29last 90 days
31 hourstypical duration

Incidents, newest first

Notice October 27, 2026 DentaQuest failing for some requests 2d 2h

Started Oct 27, 2026, 05:56 AM UTC· resolved Oct 29, 2026, 08:35 AM UTC

  1. investigating Oct 27, 2026, 05:56 AM UTC

    We are currently investigating this issue.

  2. identified Oct 27, 2026, 07:01 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. monitoring Oct 28, 2026, 04:23 PM UTC

    The issue has been resolved and we are monitoring the results.

  4. resolved Oct 29, 2026, 08:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 23, 2026 Sun Life DentaQuest failing request failing 18h 26m

Started Oct 23, 2026, 12:10 PM UTC· resolved Oct 24, 2026, 06:37 AM UTC

  1. investigating Oct 23, 2026, 12:10 PM UTC

    The Sun Life DentaQuest payer portal is unstable. We are investigating the issue.

  2. monitoring Oct 23, 2026, 03:51 PM UTC

    The Sun Life DentaQuest payer portal is back up. We are monitoring the results.

  3. resolved Oct 24, 2026, 06:37 AM UTC

    This incident has been resolved.

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Notice October 21, 2026 Delta Dental Enterprise requests failing 6h 8m

Started Oct 21, 2026, 10:11 PM UTC· resolved Oct 22, 2026, 04:20 AM UTC

  1. investigating Oct 21, 2026, 10:11 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 21, 2026, 11:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 22, 2026, 04:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 18, 2026 Dentaquest request failing 23h 6m

Started Oct 18, 2026, 06:59 PM UTC· resolved Oct 19, 2026, 06:06 PM UTC

  1. investigating Oct 18, 2026, 06:59 PM UTC

    We are currently investigating this issue.

  2. identified Oct 19, 2026, 10:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 19, 2026, 06:06 PM UTC

    The provider access portal for dentaquest has officially sunsetted. All request that were routed to dentaquest provider access via payer ID: CX014 are now going to the new sunlife portal: https://providers.dentaquest.com. Please make sure you have setup access to https://providers.dentaquest.com to continue receiving patient eligibility for you dentaquest request through CX014

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Notice October 18, 2026 BCBS of Arizona requests failing 8d 14h

Started Oct 18, 2026, 02:33 AM UTC· resolved Oct 26, 2026, 04:51 PM UTC

  1. investigating Oct 18, 2026, 02:33 AM UTC

    We are currently investigating this issue.

  2. identified Oct 19, 2026, 10:58 AM UTC

    The issue has been identified, and a fix is being implemented.

  3. identified Oct 22, 2026, 11:43 PM UTC

    We're continuing to work on a fix for this issue—the payer portal (https://azbluedentalprovider.dominionnational.com/) is no longer available. Support for this payer is moving to Availity.

  4. resolved Oct 26, 2026, 04:51 PM UTC

    This incident is resolved. Support for this payer has moved to Availity.

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Notice October 4, 2026 Delta Dental of Illinois request failing 1d 19h

Started Oct 04, 2026, 08:03 PM UTC· resolved Oct 06, 2026, 03:59 PM UTC

  1. investigating Oct 04, 2026, 08:03 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 05, 2026, 10:54 AM UTC

    The issue has been resolved, and we are monitoring the results.

  3. resolved Oct 06, 2026, 03:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 4, 2026 Delta Dental of Oregon requests failing 1d 20h

Started Oct 04, 2026, 07:10 PM UTC· resolved Oct 06, 2026, 04:01 PM UTC

  1. investigating Oct 04, 2026, 07:10 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 06, 2026, 04:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 24, 2026 IV requests failing due to MFA issues 3h 25m

Started Sep 24, 2026, 08:45 PM UTC· resolved Sep 25, 2026, 12:10 AM UTC

  1. investigating Sep 24, 2026, 08:45 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 25, 2026, 12:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 22, 2026 Some IV requests failing due to email MFA issues 19h 17m

Started Sep 22, 2026, 09:38 PM UTC· resolved Sep 23, 2026, 04:55 PM UTC

  1. investigating Sep 22, 2026, 09:38 PM UTC

    We are currently investigating this issue.

  2. identified Sep 22, 2026, 09:40 PM UTC

    Some IV requests using portal credentials with email MFA configured may be failing because email delivery is failing.

  3. monitoring Sep 22, 2026, 10:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 23, 2026, 04:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 22, 2026 Aetna failing for some requests 13h 48m

Started Sep 22, 2026, 07:35 PM UTC· resolved Sep 23, 2026, 09:23 AM UTC

  1. identified Sep 22, 2026, 07:35 PM UTC

    We are currently investigating an issue affecting the connection to Aetna. Some customers may experience failed insurance verification requests.

  2. monitoring Sep 23, 2026, 05:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2026, 09:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 11, 2026 Delta Dental Covers Me failing for some requests 2d 12h

Started Sep 11, 2026, 07:32 PM UTC· resolved Sep 14, 2026, 08:26 AM UTC

  1. investigating Sep 11, 2026, 07:32 PM UTC

    We are currently investigating an issue affecting the connection to Delta Dental Covers Me. Some customers may experience failed insurance verification requests.

  2. identified Sep 11, 2026, 07:48 PM UTC

    We have identified that the issue is caused by the payer's portal being partially unavailable. We will continue to monitor until service is restored.

  3. identified Sep 11, 2026, 08:50 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 11, 2026, 09:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 14, 2026, 08:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 10, 2026 Cigna degradation of service 23h 22m

Started Sep 10, 2026, 03:38 PM UTC· resolved Sep 11, 2026, 03:00 PM UTC

  1. investigating Sep 10, 2026, 03:38 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 10, 2026, 04:00 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 10, 2026, 04:03 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 10, 2026, 06:45 PM UTC

    The payer has implemented a fix, and we are monitoring the results.

  5. resolved Sep 11, 2026, 03:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 10, 2026 Delta Dental requests failing for some requests 3h 9m

Started Sep 10, 2026, 11:06 AM UTC· resolved Sep 10, 2026, 02:16 PM UTC

  1. monitoring Sep 10, 2026, 11:06 AM UTC

    A fix has been implemented, and we are monitoring the results. Delta Dental connections should be operating normally. We will confirm full resolution shortly.

  2. monitoring Sep 10, 2026, 02:15 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Sep 10, 2026, 02:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 3, 2026 Delta Dental Arkansas failing for some requests 23h 27m

Started Sep 03, 2026, 06:34 AM UTC· resolved Sep 04, 2026, 06:02 AM UTC

  1. identified Sep 03, 2026, 06:34 AM UTC

    We have identified the cause of the issue affecting the connection to Delta Dental Arkansas and are working on a fix.

  2. monitoring Sep 03, 2026, 06:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2026, 06:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 3, 2026 Delta Dental Massachusetts failing for some requests 23h 28m

Started Sep 03, 2026, 06:34 AM UTC· resolved Sep 04, 2026, 06:02 AM UTC

  1. identified Sep 03, 2026, 06:34 AM UTC

    We have identified the cause of the issue affecting the connection to Delta Dental Massachusetts and are working on a fix.

  2. monitoring Sep 03, 2026, 06:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2026, 06:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 29, 2026 MetLife request are failing with incorrect patient not found issue 1d 17h APIs, App, Webhooks

Started Aug 29, 2026, 11:01 PM UTC· resolved Aug 31, 2026, 04:12 PM UTC

  1. investigating Aug 29, 2026, 11:01 PM UTC

    We are currently investigating this issue.

  2. identified Aug 29, 2026, 11:04 PM UTC

    We have identified the cause of the issue as a change in how payer is serving data in the portal and a fix is being implemented to handle to portal change

  3. monitoring Aug 30, 2026, 08:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 30, 2026, 08:13 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Aug 31, 2026, 04:01 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 31, 2026, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 27, 2026 Guardian requests failing 20h 51m

Started Aug 27, 2026, 11:02 AM UTC· resolved Aug 28, 2026, 07:53 AM UTC

  1. identified Aug 27, 2026, 11:02 AM UTC

    Some insurance verification requests for Guardian are failing due to an issue with how we process information from the payer's site. We are working on a fix.

  2. monitoring Aug 27, 2026, 05:10 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Aug 28, 2026, 07:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2026 MCNA requests are taking longer to process for some customers 3h 45m

Started Aug 21, 2026, 04:33 PM UTC· resolved Aug 21, 2026, 08:18 PM UTC

  1. investigating Aug 21, 2026, 04:33 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 21, 2026, 07:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 21, 2026, 08:18 PM UTC

    This incident has been resolved, and we're seeing requests complete successfully.

Read the full incident report →

Minor August 21, 2026 Mutual of Omaha requests are taking longer to process for some customers 3h 45m

Started Aug 21, 2026, 04:33 PM UTC· resolved Aug 21, 2026, 08:18 PM UTC

  1. investigating Aug 21, 2026, 04:33 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 21, 2026, 07:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 21, 2026, 08:18 PM UTC

    This incident has been resolved, and we're seeing requests complete successfully.

Read the full incident report →

Minor August 20, 2026 Some requests are taking longer to process than expected 1h 46m APIs, App, Webhooks

Started Aug 20, 2026, 07:32 PM UTC· resolved Aug 20, 2026, 09:19 PM UTC

  1. investigating Aug 20, 2026, 07:32 PM UTC

    Downstream provider services are experiencing severe latency, impacting Zuub products.

  2. identified Aug 20, 2026, 08:17 PM UTC

    The issue has been identified by downstream vendor and they are implementing a fix.

  3. resolved Aug 20, 2026, 09:19 PM UTC

    Downstream service issues have been resolved, allowing Zuub products to recover. Requests submitted before the outage are being processed. Check the status of requests through normal processes. We will continue to monitor performance.

Read the full incident report →

Minor August 20, 2026 DentaQuest requests failing 4d 12h

Started Aug 20, 2026, 05:50 AM UTC· resolved Aug 24, 2026, 06:19 PM UTC

  1. investigating Aug 20, 2026, 05:50 AM UTC

    We are currently investigating an issue affecting the connection to DentaQuest. Some customers may experience failed insurance verification requests.

  2. identified Aug 20, 2026, 11:53 AM UTC

    We have identified the cause of the issue affecting the connection to DentaQuest and are working on a fix.

  3. identified Aug 21, 2026, 06:27 AM UTC

    We are continuing to work on a fix for this issue and will provide an update once it's resolved.

  4. resolved Aug 24, 2026, 06:19 PM UTC

    This incident has been resolved, and we're seeing requests complete successfully.

Read the full incident report →

Minor August 17, 2026 Premera (via Availity) member search failing for some requests 23h 47m

Started Aug 17, 2026, 04:13 PM UTC· resolved Aug 18, 2026, 04:01 PM UTC

  1. identified Aug 17, 2026, 04:13 PM UTC

    Some insurance verification requests are failing because of intermittent member search behavior.

  2. identified Aug 17, 2026, 10:34 PM UTC

    We are continuing to work on a fix for this issue and expect to release it and monitor it tomorrow.

  3. resolved Aug 18, 2026, 04:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 14, 2026 Medicaid of Alaska requests failing 5h 28m

Started Aug 14, 2026, 02:06 PM UTC· resolved Aug 14, 2026, 07:35 PM UTC

  1. investigating Aug 14, 2026, 02:06 PM UTC

    We are currently investigating an issue affecting the connection to Medicaid of Alaska (https://medicaidalaska.com/). Some customers may experience failed insurance verification requests.

  2. investigating Aug 14, 2026, 05:33 PM UTC

    We are continuing to investigate the issue, and there appears to be a problem with the portal's MFA SMS code delivery. Email code delivery seems to be working.

  3. resolved Aug 14, 2026, 07:35 PM UTC

    Users should update the portal MFA configuration to use email.

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Minor August 13, 2026 Cigna requests failing –

Started Aug 13, 2026, 11:00 AM UTC· resolved Aug 13, 2026, 11:00 AM UTC

  1. resolved Aug 13, 2026, 11:00 AM UTC

    Cigna requests failing due to changes in payer MFA communication. No changes to credentials are required. Resubmit insurance verification requests as needed.

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Minor July 27, 2026 Medicaid of Michigan (CHAMPS) requests failing –

Started Jul 27, 2026, 09:30 PM UTC· resolved Jul 27, 2026, 09:30 PM UTC

  1. resolved Jul 27, 2026, 09:30 PM UTC

    MFA support has been introduced and must be configured via SMS to log in to the payer portal. - Authentication: Two-Factor SMS - Portal URL: https://milogintp.michigan.gov/

Read the full incident report →