Resolved after 20 hours 51 minutes, on August 27, 2026.
A fix has been implemented, and we are monitoring the results.
Update timeline
- identified Aug 27, 2026, 11:02 AM UTC
Some insurance verification requests for Guardian are failing due to an issue with how we process information from the payer's site. We are working on a fix.
- monitoring Aug 27, 2026, 05:10 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Aug 28, 2026, 07:53 AM UTC
This incident has been resolved.
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