Resolved after 23 hours 6 minutes, on October 18, 2026.
The provider access portal for dentaquest has officially sunsetted. All request that were routed to dentaquest provider access via payer ID: CX014 are now going to the new sunlife portal: https://providers.dentaquest.com. Please make sure you have setup access to https://providers.dentaquest.com to continue receiving patient eligibility for you dentaquest request through CX014
Update timeline
- investigating Oct 18, 2026, 06:59 PM UTC
We are currently investigating this issue.
- identified Oct 19, 2026, 10:58 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 19, 2026, 06:06 PM UTC
The provider access portal for dentaquest has officially sunsetted. All request that were routed to dentaquest provider access via payer ID: CX014 are now going to the new sunlife portal: https://providers.dentaquest.com. Please make sure you have setup access to https://providers.dentaquest.com to continue receiving patient eligibility for you dentaquest request through CX014
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