Resolved after 2 days 12 hours, on September 11, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Sep 11, 2026, 07:32 PM UTC
We are currently investigating an issue affecting the connection to Delta Dental Covers Me. Some customers may experience failed insurance verification requests.
- identified Sep 11, 2026, 07:48 PM UTC
We have identified that the issue is caused by the payer's portal being partially unavailable. We will continue to monitor until service is restored.
- identified Sep 11, 2026, 08:50 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 11, 2026, 09:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 08:26 AM UTC
This incident has been resolved.
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