Resolved after 13 hours 48 minutes, on September 22, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- identified Sep 22, 2026, 07:35 PM UTC
We are currently investigating an issue affecting the connection to Aetna. Some customers may experience failed insurance verification requests.
- monitoring Sep 23, 2026, 05:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2026, 09:23 AM UTC
This incident has been resolved.
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