Zuub incident

Medicaid of Alaska requests failing

Resolved after 5 hours 28 minutes, on August 14, 2026.

investigating Aug 14, 2026, 05:33 PM UTC

We are continuing to investigate the issue, and there appears to be a problem with the portal's MFA SMS code delivery. Email code delivery seems to be working.

Started
Aug 14, 2026, 02:06 PM UTC
Resolved
Aug 14, 2026, 07:35 PM UTC
Duration
5h 28m
Detected by Pingoru
Aug 14, 2026, 02:06 PM UTC

Update timeline

  1. investigating Aug 14, 2026, 02:06 PM UTC

    We are currently investigating an issue affecting the connection to Medicaid of Alaska (https://medicaidalaska.com/). Some customers may experience failed insurance verification requests.

  2. investigating Aug 14, 2026, 05:33 PM UTC

    We are continuing to investigate the issue, and there appears to be a problem with the portal's MFA SMS code delivery. Email code delivery seems to be working.

  3. resolved Aug 14, 2026, 07:35 PM UTC

    Users should update the portal MFA configuration to use email.

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