Resolved after 5 hours 28 minutes, on August 14, 2026.
We are continuing to investigate the issue, and there appears to be a problem with the portal's MFA SMS code delivery. Email code delivery seems to be working.
Update timeline
- investigating Aug 14, 2026, 02:06 PM UTC
We are currently investigating an issue affecting the connection to Medicaid of Alaska (https://medicaidalaska.com/). Some customers may experience failed insurance verification requests.
- investigating Aug 14, 2026, 05:33 PM UTC
We are continuing to investigate the issue, and there appears to be a problem with the portal's MFA SMS code delivery. Email code delivery seems to be working.
- resolved Aug 14, 2026, 07:35 PM UTC
Users should update the portal MFA configuration to use email.
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