Zuub incident
MetLife request are failing with incorrect patient not found issue
Minor Vendor's status page →
Resolved after 1 day 17 hours, affecting APIs and App and 1 more, on August 29, 2026.
We are continuing to monitor for any further issues.
Affected components
APIsAppWebhooks
Update timeline
- investigating Aug 29, 2026, 11:01 PM UTC
We are currently investigating this issue.
- identified Aug 29, 2026, 11:04 PM UTC
We have identified the cause of the issue as a change in how payer is serving data in the portal and a fix is being implemented to handle to portal change
- monitoring Aug 30, 2026, 08:13 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 30, 2026, 08:13 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 31, 2026, 04:01 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 31, 2026, 04:12 PM UTC
This incident has been resolved.
Your product runs on more than Zuub
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services