Resolved after 4 days 12 hours, on August 20, 2026.
This incident has been resolved, and we're seeing requests complete successfully.
Update timeline
- investigating Aug 20, 2026, 05:50 AM UTC
We are currently investigating an issue affecting the connection to DentaQuest. Some customers may experience failed insurance verification requests.
- identified Aug 20, 2026, 11:53 AM UTC
We have identified the cause of the issue affecting the connection to DentaQuest and are working on a fix.
- identified Aug 21, 2026, 06:27 AM UTC
We are continuing to work on a fix for this issue and will provide an update once it's resolved.
- resolved Aug 24, 2026, 06:19 PM UTC
This incident has been resolved, and we're seeing requests complete successfully.
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