TeleSign Outage History

Start Time: 3:35 AM PDT - 10/16/26 End Time: Ongoing We are currently observing a quality degradation towards Ooredoo (Wataniya) (603/03) in Algeria (DZ), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01254871

Start Time: 6:25 AM PDT - 10/15/26 End Time: Ongoing We are currently observing a quality degradation towards POST Luxembourg (270/01;10) in Luxembourg (LU), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01254355

Start Time: 4:42 AM PDT - 10/15/26 End Time: Ongoing We are currently observing a quality degradation towards Globacom (621/50) in Nigeria (NG), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01254295

Start Time: 11:36 PM UTC - 10/14/26 End Time: Ongoing We are currently observing a quality degradation towards Ooredoo (Wataniya) (603/03) in Algeria (DZ), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01254116

Start Time: 08:09 PM PDT - 10/14/26 End Time: Ongoing We are currently observing a quality degradation towards Econet Leo - UCOM (642/01;82) in Burundi (BI), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01254047

Start Time: 09:03 AM - 10/14/26 End Time: Ongoing We are currently observing a quality degradation towards Claro (Conecel / Porta) (740/01) in Ecuador (EC), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01253764

Start Time: 08:38AM PDT - 10/14/2026 End Time: Ongoing We are currently observing a quality degradation towards MCI/TCI (432/11;19;70) in Iran (IR), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01253759

Date: 10/13/26 Start Time: 02:45 PM PST End Time: 07:00 PM PST We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match, Sim Swap, Number Recycle, Tenure, call divert, MVNO discovery and Age verify during this maintenance period may experience temporary delays when checking UK Vodafone numbers. We recommend planning accordingly. If you have any questions, please contact us at [email protected].

Start Time: 09:28 PM PDT - 10/12/26 End Time: Ongoing We are currently observing a quality degradation towards Etisalat (424/02) in United Arab Emirates (AE), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01252153

Start Time: 12:01 AM PDT - 10/12/26 End Time: Ongoing We are currently observing a quality degradation towards Pelephone Communications Ltd (425/03;16;18) in Israel (IL) , which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01251547

Start Time: 04:46 PM PST - 10/11/26 End Time: Ongoing We are currently observing a quality degradation towards Proximus (Belgacom) in Belgium (BE), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01251457

Start Time: 09:36 PDT - 10/11/26 End Time: Ongoing We are currently observing a quality degradation towards Spark New Zealand (530/05;06;02) in New Zealand (NZ), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01251404

Start Time: 4:27 AM PST - 10/11/26 End Time: Ongoing We are currently observing a quality degradation towards Advanced Info Service PLC (AIS GSM) (520/01;03) in Thailand (TH), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01251333

Start Time: 02:54pm PDT - 10/10/2026 End Time: Ongoing We are currently observing a quality degradation towards America Movil Peru S.A.C (CLARO PERU) (716/10) in Peru (PE), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01251233

Start Time: 01:04 AM PST - 10/10/26 End Time: Ongoing We are currently observing a quality degradation towards America Movil Peru S.A.C (CLARO PERU) (716/10) in Peru (PE), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01251096

Start Time: 00:15AM PDT - 10/09/2026 End Time: Ongoing We are currently observing a quality degradation towards Movil SA (Tigo) (732/103;111;165) in Colombia (CO), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01250555

Start Time: 04:51 PDT - 08/10/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DLC are impacted Our team is investigating this issue and we will inform you once we come to a resolution.

Start Time: 15:00 PDT- 10/08/2026 End Time: Ongoing We are currently observing a quality degradation towards Zain (419/02) in Kuwait (KW), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01249655

Start Time: 5:20 AM PDT - 10/07/26 End Time: Ongoing We are currently observing a quality degradation towards Multiple MNOs in Italy (IT) , which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01249162

Start Time: 5:20 AM PDT - 10/07/26 End Time: 5:50 AM PDT - 10/07/26 We received notification that the network issues previously reported by Multiple Operators from Italy (IT) have been resolved. Multiple Operators end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01249162

Dear Customers and Partners, We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery. Start Time: 09:04 UTC Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings. If you have any questions, please contact us at [email protected].

Issue: US Operator - ATT Mobility (310/016;030;150;170;280;380;410;670) Quality degradation Date: 10/07/26 Start Time: 12:30 AM PDT End Time: Ongoing Summary: We currently experience quality degradation toward United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670). Customers that send SMS messages to ATT Mobility (310/016;030;150;170;280;380;410;670) users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

Resolved: US Operator - ATT Mobility (310/016;030;150;170;280;380;410;670) Quality degradation Date: 10/07/26 Start Time: 12:30 AM PDT End Time: 02:45 AM PDT Summary: We are no longer experiencing quality degradation toward United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670). End users should no longer experience delays receiving SMS messages as all services are back to functioning properly. We'd like to apologize for any inconvenience caused. If you have any questions, please contact us at [email protected].

Start Time: 09:25PM PDT - 10/06/2026 End Time: Ongoing We are currently observing a quality degradation towards Orange (Mobistar) (206/10;08) in Belgium (BE), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01248798

Start Time: 11:59 AM PDT - 10/06/26 End Time: Ongoing We are currently observing a quality degradation towards ScanCom Ltd (MTN) (620/01) in Ghana (GH), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01248658

Start Time: 11:43 AM PDT - 10/06/26 End Time: Ongoing We are currently observing a quality degradation towards Nigeria Communications Ltd (MTN) (621/30) in Nigeria (NG), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01248646