TeleSign incident
Operator Alert - United Arab Emirates (AE) - Etisalat (424/02) - 10/12/26
Resolved after 3 hours 52 minutes, affecting EMEA - All countries and U.A.E., on October 13, 2026.
Start Time: 09:28 PM PDT - 10/12/26 End Time: 12:22 AM PDT - 10/13/26 Network issues previously reported for Etisalat (424/02) from United Arab Emirates (AE) have been resolved. Etisalat (424/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01252153
Affected components
Update timeline
- investigating Oct 13, 2026, 04:37 AM UTC
Start Time: 09:28 PM PDT - 10/12/26 End Time: Ongoing We are currently observing a quality degradation towards Etisalat (424/02) in United Arab Emirates (AE), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01252153
- resolved Oct 13, 2026, 08:30 AM UTC
Start Time: 09:28 PM PDT - 10/12/26 End Time: 12:22 AM PDT - 10/13/26 Network issues previously reported for Etisalat (424/02) from United Arab Emirates (AE) have been resolved. Etisalat (424/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01252153
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