TeleSign incident

Operator Alert - Colombia (CO) - Movil SA (Tigo) (732/103;111;165) - 10/09/2026

Minor Resolved View vendor source →

TeleSign experienced a minor incident on October 9, 2026 affecting NA & LATAM - All countries and Colombia, lasting 8h 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 07:17 AM UTC
Resolved
Oct 09, 2026, 03:55 PM UTC
Duration
8h 37m
Detected by Pingoru
Oct 09, 2026, 07:17 AM UTC

Affected components

NA & LATAM - All countriesColombia

Update timeline

  1. investigating Oct 09, 2026, 07:17 AM UTC

    Start Time: 00:15AM PDT - 10/09/2026 End Time: Ongoing We are currently observing a quality degradation towards Movil SA (Tigo) (732/103;111;165) in Colombia (CO), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01250555

  2. resolved Oct 09, 2026, 03:55 PM UTC

    Start Time: 00:15 AM PDT - 10/09/2026 End Time: 07:59 AM PDT - 10/09/2026 Network issues previously reported for Movil SA (Tigo) (732/103;111;165) from Colombia (CO) have been resolved. Movil SA (Tigo) (732/103;111;165) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01250555