TeleSign Outage History

Started Oct 11, 2026, 04:41 PM UTC· resolved Oct 11, 2026, 06:44 PM UTC

1. investigating Oct 11, 2026, 04:41 PM UTC

   Start Time: 09:36 PDT - 10/11/26 End Time: Ongoing We are currently observing a quality degradation towards Spark New Zealand (530/05;06;02) in New Zealand (NZ), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01251404

2. resolved Oct 11, 2026, 06:44 PM UTC

   Start Time: 09:36 AM PDT - 10/11/26 End Time: 11:42 AM PDT - 10/11/26 Network issues previously reported for Spark New Zealand (530/05;06;02) from New Zealand (NZ) have been resolved. Spark New Zealand (530/05;06;02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01251404

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Started Oct 11, 2026, 11:58 AM UTC· resolved Oct 11, 2026, 01:35 PM UTC

1. investigating Oct 11, 2026, 11:58 AM UTC

   Start Time: 4:27 AM PST - 10/11/26 End Time: Ongoing We are currently observing a quality degradation towards Advanced Info Service PLC (AIS GSM) (520/01;03) in Thailand (TH), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01251333

2. resolved Oct 11, 2026, 01:35 PM UTC

   Start Time: 4:27 AM PST - 10/11/26 End Time: 6:33 AM PST - 10/11/26 Network issues previously reported for Advanced Info Service PLC (AIS GSM) (520/01;03) from Thailand (TH) have been resolved. Advanced Info Service PLC (AIS GSM) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01251333

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Started Oct 10, 2026, 10:05 PM UTC· resolved Oct 10, 2026, 11:35 PM UTC

1. investigating Oct 10, 2026, 10:05 PM UTC

   Start Time: 02:54pm PDT - 10/10/2026 End Time: Ongoing We are currently observing a quality degradation towards America Movil Peru S.A.C (CLARO PERU) (716/10) in Peru (PE), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01251233

2. resolved Oct 10, 2026, 11:35 PM UTC

   Start Time: 02:54pm PDT - 10/10/2026 End Time: 04:05pm PDT - 10/10/2026 Network issues previously reported for America Movil Peru S.A.C (CLARO PERU) (716/10) from Peru (PE) have been resolved. America Movil Peru S.A.C (CLARO PERU) (716/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01251233

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Started Oct 10, 2026, 08:09 AM UTC· resolved Oct 10, 2026, 09:26 AM UTC

1. investigating Oct 10, 2026, 08:09 AM UTC

   Start Time: 01:04 AM PST - 10/10/26 End Time: Ongoing We are currently observing a quality degradation towards America Movil Peru S.A.C (CLARO PERU) (716/10) in Peru (PE), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01251096

2. resolved Oct 10, 2026, 09:26 AM UTC

   Start Time: 01:04 AM PST - 10/10/26 End Time: 02:12 AM PST - 10/10/26 Network issues previously reported for America Movil Peru S.A.C (CLARO PERU) (716/10) from Peru (PE) have been resolved. America Movil Peru S.A.C (CLARO PERU) (716/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01251096

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Started Oct 09, 2026, 07:17 AM UTC· resolved Oct 09, 2026, 03:55 PM UTC

1. investigating Oct 09, 2026, 07:17 AM UTC

   Start Time: 00:15AM PDT - 10/09/2026 End Time: Ongoing We are currently observing a quality degradation towards Movil SA (Tigo) (732/103;111;165) in Colombia (CO), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01250555

2. resolved Oct 09, 2026, 03:55 PM UTC

   Start Time: 00:15 AM PDT - 10/09/2026 End Time: 07:59 AM PDT - 10/09/2026 Network issues previously reported for Movil SA (Tigo) (732/103;111;165) from Colombia (CO) have been resolved. Movil SA (Tigo) (732/103;111;165) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01250555

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Started Oct 08, 2026, 01:46 PM UTC· resolved Oct 08, 2026, 04:33 PM UTC

1. investigating Oct 08, 2026, 01:46 PM UTC

   Start Time: 04:51 PDT - 08/10/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DLC are impacted Our team is investigating this issue and we will inform you once we come to a resolution.

2. resolved Oct 08, 2026, 04:33 PM UTC

   Start Time: 4:51 AM PDT - 08/10/26 End Time: 9:11 AM PDT - 08/10/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected].

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Started Oct 07, 2026, 10:12 PM UTC· resolved Oct 07, 2026, 11:36 PM UTC

1. investigating Oct 07, 2026, 10:12 PM UTC

   Start Time: 15:00 PDT- 10/08/2026 End Time: Ongoing We are currently observing a quality degradation towards Zain (419/02) in Kuwait (KW), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01249655

2. resolved Oct 07, 2026, 11:36 PM UTC

   Start Time: 15:00 PDT - 10/07/2026 End Time: 16:30 PDT - 10/07/2026 Network issues previously reported for Zain (419/02) from Kuwait (KW) have been resolved. Zain (419/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01249655

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Started Oct 07, 2026, 12:30 PM UTC· resolved Oct 07, 2026, 02:17 PM UTC

1. investigating Oct 07, 2026, 12:30 PM UTC

   Start Time: 5:20 AM PDT - 10/07/26 End Time: Ongoing We are currently observing a quality degradation towards Multiple MNOs in Italy (IT) , which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01249162

2. investigating Oct 07, 2026, 02:15 PM UTC

   Start Time: 5:20 AM PDT - 10/07/26 End Time: 5:50 AM PDT - 10/07/26 We received notification that the network issues previously reported by Multiple Operators from Italy (IT) have been resolved. Multiple Operators end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01249162

3. resolved Oct 07, 2026, 02:17 PM UTC

   This incident has been resolved.

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Started Oct 07, 2026, 09:21 AM UTC· resolved Oct 07, 2026, 09:45 AM UTC

1. investigating Oct 07, 2026, 09:21 AM UTC

   Dear Customers and Partners, We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery. Start Time: 09:04 UTC Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings. If you have any questions, please contact us at [email protected].

2. resolved Oct 07, 2026, 09:45 AM UTC

   Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available. Date: 10/07/2026 Start Time: 09:04 UTC End Time: 09:34 UTC We sincerely apologize for the inconvenience this may have caused you.

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Started Oct 07, 2026, 05:37 AM UTC· resolved Oct 07, 2026, 10:59 AM UTC

1. investigating Oct 07, 2026, 05:37 AM UTC

   Issue: US Operator - ATT Mobility (310/016;030;150;170;280;380;410;670) Quality degradation Date: 10/07/26 Start Time: 12:30 AM PDT End Time: Ongoing Summary: We currently experience quality degradation toward United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670). Customers that send SMS messages to ATT Mobility (310/016;030;150;170;280;380;410;670) users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. investigating Oct 07, 2026, 10:34 AM UTC

   Resolved: US Operator - ATT Mobility (310/016;030;150;170;280;380;410;670) Quality degradation Date: 10/07/26 Start Time: 12:30 AM PDT End Time: 02:45 AM PDT Summary: We are no longer experiencing quality degradation toward United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670). End users should no longer experience delays receiving SMS messages as all services are back to functioning properly. We'd like to apologize for any inconvenience caused. If you have any questions, please contact us at [email protected].

3. resolved Oct 07, 2026, 10:59 AM UTC

   This incident has been resolved.

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Started Oct 07, 2026, 04:29 AM UTC· resolved Oct 07, 2026, 07:27 AM UTC

1. investigating Oct 07, 2026, 04:29 AM UTC

   Start Time: 09:25PM PDT - 10/06/2026 End Time: Ongoing We are currently observing a quality degradation towards Orange (Mobistar) (206/10;08) in Belgium (BE), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01248798

2. resolved Oct 07, 2026, 07:27 AM UTC

   Start Time: 09:25PM PDT - 10/06/2026 End Time: 11:00PM PDT - 10/06/2026 Network issues previously reported for Orange (Mobistar) (206/10;08) in Belgium (BE) have been resolved. Orange (Mobistar) (206/10;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01248798

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Started Oct 06, 2026, 07:06 PM UTC· resolved Oct 06, 2026, 10:10 PM UTC

1. investigating Oct 06, 2026, 07:06 PM UTC

   Start Time: 11:59 AM PDT - 10/06/26 End Time: Ongoing We are currently observing a quality degradation towards ScanCom Ltd (MTN) (620/01) in Ghana (GH), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01248658

2. resolved Oct 06, 2026, 10:10 PM UTC

   Start Time: 11:59 AM PDT - 10/06/26 End Time: 14:49 PDT - 10/06/26 Network issues previously reported for ScanCom Ltd (MTN) (620/01) from Ghana (GH) have been resolved. ScanCom Ltd (MTN) (620/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01248658

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Started Oct 06, 2026, 06:52 PM UTC· resolved Oct 06, 2026, 08:24 PM UTC

1. investigating Oct 06, 2026, 06:52 PM UTC

   Start Time: 11:43 AM PDT - 10/06/26 End Time: Ongoing We are currently observing a quality degradation towards Nigeria Communications Ltd (MTN) (621/30) in Nigeria (NG), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01248646

2. resolved Oct 06, 2026, 08:24 PM UTC

   Start Time: 11:43 AM PDT - 10/06/26 End Time: 12:59 AM PDT - 10/06/26 Network issues previously reported for Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG), have been resolved. Nigeria Communications Ltd (MTN) (621/30) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01248646

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Started Oct 06, 2026, 06:16 PM UTC· resolved Oct 06, 2026, 07:42 PM UTC

1. investigating Oct 06, 2026, 06:16 PM UTC

   Start Time: 11:11 AM PDT - 10/06/26 End Time: Ongoing We are currently observing a quality degradation towards Telefonica (714/02;020) in Panama (PA), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01248630

2. resolved Oct 06, 2026, 07:42 PM UTC

   Start Time: 11:11 AM PDT - 10/06/26 End Time: 12:21 PM PDT - 10/06/26 Network issues previously reported for Telefonica (714/02;020) from Panama (PA) have been resolved. Telefonica (714/02;020) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01248630

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Started Oct 06, 2026, 01:34 PM UTC· resolved Oct 06, 2026, 04:26 PM UTC

1. investigating Oct 06, 2026, 01:34 PM UTC

   Start Time: 6:14 - 10/06/26 End Time: Ongoing We are currently observing a quality degradation towards Nigeria Communications Ltd (MTN) (621/30) in Nigeria (NG) , which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01248447

2. resolved Oct 06, 2026, 04:26 PM UTC

   Start Time: 06:14 am PDT - 10/06/26 End Time: 08:40 am PDT - 10/06/26 Network issues previously reported for Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) have been resolved. Nigeria Communications Ltd (MTN) (621/30) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01248447

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Started Oct 05, 2026, 07:28 PM UTC· resolved Oct 05, 2026, 08:59 PM UTC

1. investigating Oct 05, 2026, 07:28 PM UTC

   Start Time: 12:28 PM PDT - 10/05/25 End Time: Ongoing We are currently observing a quality degradation towards Claro Chile (730/03) in Chile (CL) , which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution.

2. resolved Oct 05, 2026, 08:59 PM UTC

   Start Time: 12:28 PM PDT - 10/05/25 End Time: 01:16 PM PDT - 10/05/25 Network issues previously reported for Claro Chile (730/03) from Chile (CL) have been resolved. Claro Chile (730/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

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Started Oct 05, 2026, 09:29 AM UTC· resolved Oct 05, 2026, 02:10 PM UTC

1. investigating Oct 05, 2026, 09:29 AM UTC

   Start Time: 02:25AM PDT - 10/05/2026 End Time: Ongoing We are currently observing a quality degradation towards Vodafone Ghana (620/02) in Ghana (GH), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01247648

2. resolved Oct 05, 2026, 02:10 PM UTC

   Start Time: 02:25 AM PDT - 10/05/2026 End Time: 06:14 AM PDT - 10/05/2026 Network issues previously reported for Vodafone Ghana (620/02) from Ghana (GH) have been resolved. Vodafone Ghana (620/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01247648

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Started Oct 04, 2026, 05:01 PM UTC· resolved Oct 04, 2026, 07:16 PM UTC

1. investigating Oct 04, 2026, 05:01 PM UTC

   Start Time: 9:46 AM PST] - 10/4/26 End Time: Ongoing We are currently observing a quality degradation towards Vodafone Ghana (620/02) in Ghana (GH), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01247389

2. resolved Oct 04, 2026, 07:16 PM UTC

   Start Time: 09:46 AM PST - 10/4/26 End Time: 11:55 AM PST - 10/4/26 Network issues previously reported for Vodafone Ghana (620/02) from Ghana (GH) have been resolved. Vodafone Ghana (620/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01247389

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Started Oct 04, 2026, 11:42 AM UTC· resolved Oct 04, 2026, 01:38 PM UTC

1. investigating Oct 04, 2026, 11:42 AM UTC

   Start Time: 04:28 AM PDT - 10/04/26 End Time: Ongoing We are currently observing a quality degradation towards Vodafone New Zealand Ltd. (530/01) in New Zealand (NZ), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01247332

2. resolved Oct 04, 2026, 01:38 PM UTC

   Start Time: 04:28 AM PDT - 10/04/26 End Time: 06:15 AM PDT - 10/04/26 Network issues previously reported for Vodafone New Zealand Ltd. (530/01) from New Zealand (NZ) have been resolved. Vodafone New Zealand Ltd. (530/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01247332

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Started Oct 03, 2026, 03:38 PM UTC· resolved Oct 03, 2026, 04:26 PM UTC

1. investigating Oct 03, 2026, 03:38 PM UTC

   Issue: Operator - China (CN) - China Mobile (460/00;02;07;28;04;08) - Quality degradation Start Time: 08:06 AM PST - 10/03/26 Summary: We are currently observing a quality degradation towards China Mobile (460/00;02;07;28;04;08) in China (CN), which may cause delays in SMS delivery. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01247186

2. resolved Oct 03, 2026, 04:26 PM UTC

   Start Time: 08:06 AM PST - 10/03/26 End Time: 09:00 AM PST - 10/03/26 Network issues previously reported for China Mobile (460/00;02;07;28;04;08) from China (CN) have been resolved. China Mobile (460/00;02;07;28;04;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01247186

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Started Oct 03, 2026, 01:14 AM UTC· resolved Oct 03, 2026, 04:50 AM UTC

1. investigating Oct 03, 2026, 01:14 AM UTC

   Start Time: 06:12 PM PDT - 02/10/26 End Time: Ongoing We are currently observing a quality degradation towards IDC Interdnestrcom (259/03;60) in Moldova (MD), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01247049

2. resolved Oct 03, 2026, 04:50 AM UTC

   Start Time: 06:12 PM PDT - 02/10/26 End Time: 09:17 PM PDT - 02/10/26 Network issues previously reported for IDC Interdnestrcom (259/03;60) from Moldova (MD) have been resolved. IDC Interdnestrcom (259/03;60) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01247049

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Started Oct 02, 2026, 04:52 PM UTC· resolved Oct 02, 2026, 05:52 PM UTC

1. investigating Oct 02, 2026, 04:52 PM UTC

   Date: 10/02/26 Start Time: 07:17 AM PDT End Time: Ongoing We received notification from our partner that Phone ID Contact addon is currently having issues in United States, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. Telesign refid: 01246521 If you have any questions, please contact us at [email protected].

2. resolved Oct 02, 2026, 05:52 PM UTC

   Date: 10/02/26 Start Time: 09:17 AM PDT End Time: 09:52 AM PDT We received notification from our partner that the issue previously noticed in United States has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started Oct 02, 2026, 09:04 AM UTC· resolved Oct 02, 2026, 11:30 AM UTC

1. investigating Oct 02, 2026, 09:04 AM UTC

   Start Time: 01:35am PDT- 10/02/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Belgium (BE). Please note that a subset of DSCs are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01246577

2. resolved Oct 02, 2026, 11:30 AM UTC

   Start Time: 01:35am PDT- 10/02/26 End Time: 03:40am PDT- 10/02/26 Previously reported issues with 2-Way SMS delivery toward Belgium (BE) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01246577

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Started Oct 02, 2026, 08:39 AM UTC· resolved Oct 02, 2026, 11:34 AM UTC

1. investigating Oct 02, 2026, 08:39 AM UTC

   Start Time: 01:35am PDT- 10/02/26 End Time: Ongoing We are currently observing a quality degradation towards BASE (KPN) (206/20) in Belgium (BE), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01246555

2. resolved Oct 02, 2026, 11:34 AM UTC

   Start Time: 01:35am PDT- 10/02/26 End Time: 04:20am PDT- 10/02/26 Network issues previously reported for BASE (KPN) from Belgium (BE) have been resolved. BASE (KPN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01246555

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Started Oct 02, 2026, 07:58 AM UTC· resolved Oct 02, 2026, 02:52 PM UTC

1. identified Oct 02, 2026, 07:58 AM UTC

   Date: 10/02/26 Start Time: 12:34 PDT End Time: Ongoing We received notification from our partner that Contact is currently having issues in United States, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. Telesign refid: 01246521 If you have any questions, please contact us at [email protected].

2. resolved Oct 02, 2026, 02:52 PM UTC

   Date: 10/02/26 Start Time: 12:05 AM PST End Time: 07:15 AM PST We received notification from our partner that the issue previously noticed in United States has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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