TeleSign Outage History

Started Oct 01, 2026, 02:49 PM UTC· resolved Oct 02, 2026, 02:59 PM UTC

1. investigating Oct 01, 2026, 02:49 PM UTC

   Start Time: 7:42AM PDT - 10/1/26 End Time: Ongoing We are currently observing a quality degradation towards Mobilna Srpske m:tel (218/05) in Bosnia and Herzegovina (BA), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01246067

2. resolved Oct 02, 2026, 02:59 PM UTC

   This incident has been resolved.

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Started Oct 01, 2026, 01:22 AM UTC· resolved Oct 01, 2026, 02:47 AM UTC

1. identified Oct 01, 2026, 01:22 AM UTC

   Date: 09/30/2026 Start Time: 03:35 PM PDT End Time: Ongoing We received notification from our partner that Phone ID Sim Swap is currently having issues in the United States, which may cause some delays for transactions towards Verizon numbers. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Oct 01, 2026, 02:47 AM UTC

   Date: 09/30/2026 Start Time: 03:35 PM PDT End Time: 07:26 PM PDT We received notification from our partner that the issue previously noticed in the United States has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started Sep 30, 2026, 09:43 PM UTC· resolved Oct 01, 2026, 12:30 AM UTC

1. investigating Sep 30, 2026, 09:43 PM UTC

   Start Time: 14:30 PDT - 09/30/26 End Time: Ongoing We are currently observing a quality degradation towards Instituto Costarricense de Electricidad - ICE (712/01;02) in Costa Rica (CR), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01245626

2. resolved Oct 01, 2026, 12:30 AM UTC

   Start Time: 02:30 PM PDT - 09/30/26 End Time: 04:58 PM PDT - 09/30/26 Network issues previously reported for Instituto Costarricense de Electricidad - ICE from Costa Rica (CR) have been resolved. Instituto Costarricense de Electricidad - ICE end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01245626

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Started Sep 30, 2026, 10:15 AM UTC· resolved Sep 30, 2026, 02:00 PM UTC

1. investigating Sep 30, 2026, 10:15 AM UTC

   Start Time: 3:12 AM PDT - 9/30/26 End Time: Ongoing We are currently observing a quality degradation towards Orange (Mobistar) (206/10;08) in Belgium (BE), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01245196

2. resolved Sep 30, 2026, 02:00 PM UTC

   Start Time: 3:12 AM PDT - 9/30/26 End Time: 6:20 AM PDT - 9/30/26 Network issues previously reported for Orange (Mobistar) (206/10;08) in Belgium (BE) have been resolved. Orange (Mobistar) (206/10;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01245196

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Started Sep 30, 2026, 08:20 AM UTC· resolved Sep 30, 2026, 10:58 AM UTC

1. investigating Sep 30, 2026, 08:20 AM UTC

   We're experiencing an elevated level of RCS errors and are currently looking into the issue.

2. resolved Sep 30, 2026, 10:58 AM UTC

   The elevated level of RCS errors has been resolved. Service has returned to normal, and we are continuing to monitor performance to ensure a stable experience for all customers. Start time: 1:20 AM PDT 9/30/26 End time: 2:40 AM PDT 9/30/26

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Started Sep 30, 2026, 06:07 AM UTC· resolved Sep 30, 2026, 11:47 AM UTC

1. investigating Sep 30, 2026, 06:07 AM UTC

   Issue: Operator - Argentina (AR) - Telefonica Moviles Argentina SA (Movistar) (722/01;001;07;007;10;010;070;70) - Quality degradation Start Time: 10:52 PM PDT - 9/29/26 End Time: Ongoing Summary: We are currently observing a quality degradation towards Telefonica Moviles Argentina SA (Movistar) (722/01;001;07;007;10;010;070;70) in Argentina (AR), which may cause delays in SMS delivery. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

2. resolved Sep 30, 2026, 11:47 AM UTC

   Start Time: 10:52 PM PDT - 9/29/26 End Time: 2:42 AM PDT - 9/30/26 Network issues previously reported for Telefonica Moviles Argentina SA (Movistar) (722/01;001;07;007;10;010;070;70) from Argentina (AR) have been resolved. Telefonica Moviles Argentina SA (Movistar) (722/01;001;07;007;10;010;070;70)end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

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Started Sep 29, 2026, 03:40 PM UTC· resolved Sep 30, 2026, 06:05 AM UTC

1. investigating Sep 29, 2026, 03:40 PM UTC

   Issue: Operator - China (CN) - China Mobile (460/00;02;07;28;04;08) - Quality degradation Start Time: 08:00 AM PDT - 9/29/26 End Time: Ongoing Summary: We are currently observing a quality degradation towards China Mobile (460/00;02;07;28;04;08) in China (CN), which may cause delays in SMS delivery. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

2. resolved Sep 30, 2026, 06:05 AM UTC

   Start Time: 08:00 AM PDT - 9/29/26 End Time: 10:45 AM PDT - 9/29/26 Network issues previously reported for China Mobile (460/00;02;07;28;04;08) from China (CN) have been resolved. China Mobile (460/00;02;07;28;04;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

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Started Sep 29, 2026, 09:46 AM UTC· resolved Sep 29, 2026, 11:39 AM UTC

1. investigating Sep 29, 2026, 09:46 AM UTC

   Issue: Operator - China (CN) - China Mobile (460/00;02;07;28;04;08) - Quality degradation Start Time: 2:35 AM PDT - 9/29/26 End Time: Ongoing Summary: We are currently observing a quality degradation towards China Mobile (460/00;02;07;28;04;08) in China (CN), which may cause delays in SMS delivery. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

2. resolved Sep 29, 2026, 11:39 AM UTC

   Issue: Operator - China (CN) - China Mobile (460/00;02;07;28;04;08) - Quality degradation Date: 9/29/26 Start Time: 2:35 AM PDT End Time: 4:38 AM PDT Summary: The quality degradation affecting SMS delivery toward China Mobile users in China (460/00;02;07;28;04;08) has been resolved. We apologize for any inconvenience caused and appreciate your patience and understanding during this service window. If you have any questions, please contact us at [email protected].

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Started Sep 28, 2026, 08:04 PM UTC· resolved Sep 30, 2026, 02:48 PM UTC

1. identified Sep 28, 2026, 08:04 PM UTC

   Date: 09/28/26 Start Time: 10:19 am PST End Time: Ongoing We received notification from our partner that Phone ID Sim Swap is currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Sep 30, 2026, 02:48 PM UTC

   Date: 09/28/26 Start Time: 10:19 AM PDT End Time: 01:15 PM PDT We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started Sep 28, 2026, 04:56 PM UTC· resolved Sep 29, 2026, 02:00 AM UTC

1. investigating Sep 28, 2026, 04:56 PM UTC

   Start Time: 09:30 AM PDT - 09/28/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Austria (AT). Please note that all DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF[01244071]

2. resolved Sep 29, 2026, 02:00 AM UTC

   Start Time: 09:30 AM PDT - 09/28/26 End Time: 06:00 PM PDT - 09/28/26 Previously reported issues with 2-Way SMS delivery toward Austria (AT) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01244071

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Started Sep 25, 2026, 04:43 PM UTC· resolved Sep 25, 2026, 06:17 PM UTC

1. investigating Sep 25, 2026, 04:43 PM UTC

   Issue: Italy (IT) - All MNO's - Quality degradation Start Time: 9:15 AM PDT - 9/25/26 End Time: Ongoing Summary: We are currently observing a quality degradation towards all MNOs in Italy (IT), which may cause delays in SMS delivery. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01240364

2. resolved Sep 25, 2026, 06:17 PM UTC

   Start Time: 9:15 AM PDT - 9/25/26 End Time: 10:07 AM PDT - 9/25/26 Network issues previously reported for all MNOs from Italy (IT) have been resolved. All MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01240364

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Started Sep 25, 2026, 02:00 PM UTC· resolved Sep 25, 2026, 02:00 PM UTC

1. resolved Sep 25, 2026, 02:27 PM UTC

   Dear Customers and Partners, Incident date and start and end time: 09/25/2026 06:55 AM PDT We have experienced a short service disruption within the time frame above. All our services are now operating on expected levels.

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Started Sep 25, 2026, 08:52 AM UTC· resolved Sep 25, 2026, 11:08 AM UTC

1. investigating Sep 25, 2026, 08:52 AM UTC

   Start Time: 1:37AM PDT - 9/25/26 End Time: Ongoing We are currently observing a quality degradation towards Indosat Ooredoo Hutchison (510/01;03;21;89) in Indonesia (ID), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01242311

2. resolved Sep 25, 2026, 11:08 AM UTC

   Start Time: 1:37AM PDT - 9/25/26 End Time: 2:15AM PDT - 9/25/26 Network issues previously reported for Indosat Ooredoo Hutchison (510/01;03;21;89) in Indonesia (ID) have been resolved. Indosat Ooredoo Hutchison end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01242311

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Started Sep 25, 2026, 03:52 AM UTC· resolved Sep 25, 2026, 07:11 AM UTC

1. investigating Sep 25, 2026, 03:52 AM UTC

   Start Time: 08:40PM PDT - 09/24/2025 End Time: Ongoing We are currently observing a quality degradation towards Claro (724/05;12;38) in Brazil (BR), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01242198

2. resolved Sep 25, 2026, 07:11 AM UTC

   Start Time: 08:40PM PDT - 09/24/2026 End Time: 02:00AM PDT - 09/25/2026 Network issues previously reported for Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01242198

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Started Sep 23, 2026, 05:56 PM UTC· resolved Sep 23, 2026, 07:52 PM UTC

1. investigating Sep 23, 2026, 05:56 PM UTC

   Start Time: 10:34 AM PDT - 09/23/2026 End Time: Ongoing We are currently observing a quality degradation towards ScanCom Ltd (MTN)(620/01) in Ghana(GH), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01241281

2. investigating Sep 23, 2026, 05:56 PM UTC

   We are continuing to investigate this issue.

3. resolved Sep 23, 2026, 07:52 PM UTC

   Start Time: 10:34 AM PDT - 09/23/2026 End Time: 12:27 AM PDT - 09/23/2026 Network issues previously reported for ScanCom Ltd (MTN)(620/01) from Ghana (GH) have been resolved. ScanCom Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01241281

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Started Sep 23, 2026, 05:53 PM UTC· resolved Sep 23, 2026, 08:25 PM UTC

1. investigating Sep 23, 2026, 05:53 PM UTC

   Start Time: 10:50am PDT - 09/23/26 End Time: Ongoing We are currently observing a quality degradation towards Nigeria Communications Ltd (MTN) (621/30) in Nigeria (NG), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01241288

2. resolved Sep 23, 2026, 08:25 PM UTC

   Start Time: 10:50am PDT - 09/23/26 End Time: 12:30pm PDT - 09/23/26 Network issues previously reported for Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) have been resolved. Nigeria Communications Ltd (MTN) (621/30) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01241288

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Started Sep 22, 2026, 11:31 AM UTC· resolved Sep 22, 2026, 01:37 PM UTC

1. identified Sep 22, 2026, 11:31 AM UTC

   Date: 09/22/2026 Start Time: 09:00 UTC End Time: Ongoing We received notification from our partner that Porting Status is currently having issues in France, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Sep 22, 2026, 01:37 PM UTC

   Date: 09/22/2026 Start Time: 09:00 UTC End Time: 12:15 UTC We received notification from our partner that the issue previously noticed in [Country Name] has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started Sep 21, 2026, 10:46 PM UTC· resolved Sep 21, 2026, 10:58 PM UTC

1. investigating Sep 21, 2026, 10:46 PM UTC

   Start Time: 15:45 PDT - 09/21/26 End Time: Ongoing We are currently observing a quality degradation towards Orange France (208/01;02;12;17;32;91;95) in France (FR), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01239849

2. resolved Sep 21, 2026, 10:58 PM UTC

   Start Time: 15:45 PDT - 09/21/26 End Time: 15:58 PDT - 09/21/26 Network issues previously reported for Orange France (208/01;02;12;17;32;91;95) from France (FR) have been resolved. Orange France (208/01;02;12;17;32;91;95) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01239849

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Started Sep 21, 2026, 09:02 PM UTC· resolved Sep 22, 2026, 06:36 AM UTC

1. investigating Sep 21, 2026, 09:02 PM UTC

   Issue: US Operator - ATT Mobility (310/016;030;150;170;280;380;410;670) -10 DLC only Quality degradation Date: 09/21/26 Start Time:14:00 PM PST End Time: Ongoing Summary: We currently experience quality degradation toward United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670) -10 DLC only. SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01238360

2. investigating Sep 21, 2026, 10:20 PM UTC

   Issue: US Operator - ATT Mobility (310/016;030;150;170;280;380;410;670) -10 DLC only Quality degradation Date: 09/21/26 Start Time:14:00 PM PST End Time: 15:19 PM PST Summary: We currently experience quality degradation toward United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670) -10 DLC only. SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01239806

3. resolved Sep 22, 2026, 06:36 AM UTC

   Date: 09/22/26 Start Time: 14:00 PM PST End Time: 15:19 PM PST We received notification that the network issues previously reported by United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670) from United States (US) have been resolved. ATT Mobility (310/016;030;150;170;280;380;410;670) 10DLC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01239806

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Started Sep 21, 2026, 10:51 AM UTC· resolved Sep 21, 2026, 03:39 PM UTC

1. investigating Sep 21, 2026, 10:51 AM UTC

   Start Time: 3:45 PM PDT - 9/21/26 End Time: Ongoing We are currently observing a quality degradation towards AirtelTigo (620/03;06;07) in Ghana (GH), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01239448

2. resolved Sep 21, 2026, 03:39 PM UTC

   Start Time: 3:45 PM PDT - 9/21/26 End Time: 7:09 AM PDT - 9/21/26 Network issues previously reported for AirtelTigo (620/03;06;07) from Ghana (GH) have been resolved. AirtelTigo (620/03;06;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01239448

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Started Sep 21, 2026, 09:15 AM UTC· resolved Sep 21, 2026, 11:21 AM UTC

1. identified Sep 21, 2026, 09:15 AM UTC

   Date: 9/21/26 Start Time: 2:05 PM PDT End Time: Ongoing Summary: We currently experience quality degradation toward China (CN) Multiple MNOs. Customers that send SMS messages to Multiple MNOs users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Sep 21, 2026, 11:21 AM UTC

   Start Time: 2:05 PM PDT - 9/21/26 End Time: 2:43 PM PDT - 9/21/26 Network issues previously reported for Multiple MNOs from China (CN) have been resolved. Multiple MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01239390

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Started Sep 21, 2026, 08:56 AM UTC· resolved Sep 21, 2026, 11:55 AM UTC

1. investigating Sep 21, 2026, 08:56 AM UTC

   Start Time: 1:45 AM PDT - 09/21/2026 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Netherlands (NL). Please note that some DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01239360

2. resolved Sep 21, 2026, 11:55 AM UTC

   Start Time: 1:45 AM PDT - 09/21/2026 End Time: 2:24 AM PDT - 09/21/2026 Previously reported issues with 2-Way SMS delivery toward Netherlands (NL) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01239360

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Started Sep 20, 2026, 10:36 AM UTC· resolved Sep 20, 2026, 05:36 PM UTC

1. investigating Sep 20, 2026, 10:36 AM UTC

   Start Time: 03:28AM PDT - 09/20/26 End Time: Ongoing We are currently observing a quality degradation towards Telefonica Celular S.A (CELTEL) (708/02;002) in Honduras (HN) , which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01239085

2. resolved Sep 20, 2026, 05:36 PM UTC

   Start Time: 03:28 PDT - 09/20/26 End Time: 10:15 PDT - 09/20/26 Network issues previously reported for Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) have been resolved. Telefonica Celular S.A (CELTEL) (708/02;002) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01239085

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Started Sep 19, 2026, 09:18 AM UTC· resolved Sep 19, 2026, 01:13 PM UTC

1. investigating Sep 19, 2026, 09:18 AM UTC

   Start Time: 02:10 PDT - 09/19/26 End Time: Ongoing We are currently observing a quality degradation towards Mobile TeleSystems (MTS) (250/01) in Russia (RU), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01238766

2. resolved Sep 19, 2026, 01:13 PM UTC

   Start Time: 02:10 PDT - 09/19/26 End Time: 06:10 PDT - 09/19/26 Network issues previously reported for Mobile TeleSystems (MTS) (250/01) from Russia (RU) have been resolved. Mobile TeleSystems (MTS) (250/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01238766

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Started Sep 18, 2026, 05:06 PM UTC· resolved Sep 18, 2026, 06:26 PM UTC

1. identified Sep 18, 2026, 05:06 PM UTC

   Date: 9/18/26 Start Time: 9:52AM PDT End Time: Ongoing Summary: We currently experience quality degradation toward Country China - China Mobile (460/00;02;07;28;04;08). Customers that send SMS messages to China Mobile users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Sep 18, 2026, 06:26 PM UTC

   Date: 9/18/26 Start Time: 9:52AM PDT End Time: 11:24AM PDT Summary: The quality degradation affecting SMS delivery toward China Mobile users in China (460/00;02;07;28;04;08) has been resolved. We apologize for any inconvenience caused and appreciate your patience and understanding during this service window. If you have any questions, please contact us at [email protected].

Read the full incident report →