TeleSign incident
Operator Alert - Ghana (GH) - ScanCom Ltd (MTN) (620/01) - 09/23/2026
Resolved after 1 hour 56 minutes, affecting EMEA - All countries, on September 23, 2026.
Start Time: 10:34 AM PDT - 09/23/2026 End Time: 12:27 AM PDT - 09/23/2026 Network issues previously reported for ScanCom Ltd (MTN)(620/01) from Ghana (GH) have been resolved. ScanCom Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01241281
Affected components
Update timeline
- investigating Sep 23, 2026, 05:56 PM UTC
Start Time: 10:34 AM PDT - 09/23/2026 End Time: Ongoing We are currently observing a quality degradation towards ScanCom Ltd (MTN)(620/01) in Ghana(GH), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01241281
- investigating Sep 23, 2026, 05:56 PM UTC
We are continuing to investigate this issue.
- resolved Sep 23, 2026, 07:52 PM UTC
Start Time: 10:34 AM PDT - 09/23/2026 End Time: 12:27 AM PDT - 09/23/2026 Network issues previously reported for ScanCom Ltd (MTN)(620/01) from Ghana (GH) have been resolved. ScanCom Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01241281
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