TeleSign incident

2-Way service interruptions Austria (AT)

Resolved after 9 hours 4 minutes, affecting EMEA - All countries, on September 28, 2026.

resolved Sep 29, 2026, 02:00 AM UTC

Start Time: 09:30 AM PDT - 09/28/26 End Time: 06:00 PM PDT - 09/28/26 Previously reported issues with 2-Way SMS delivery toward Austria (AT) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01244071

Started
Sep 28, 2026, 04:56 PM UTC
Resolved
Sep 29, 2026, 02:00 AM UTC
Duration
9h 4m
Detected by Pingoru
Sep 28, 2026, 04:56 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Sep 28, 2026, 04:56 PM UTC

    Start Time: 09:30 AM PDT - 09/28/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Austria (AT). Please note that all DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF[01244071]

  2. resolved Sep 29, 2026, 02:00 AM UTC

    Start Time: 09:30 AM PDT - 09/28/26 End Time: 06:00 PM PDT - 09/28/26 Previously reported issues with 2-Way SMS delivery toward Austria (AT) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01244071

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