TeleSign incident
Operator Service Alert - Italy (IT) - All MNO's - Quality degradation
Resolved after 1 hour 33 minutes, affecting Italy, on September 25, 2026.
Start Time: 9:15 AM PDT - 9/25/26 End Time: 10:07 AM PDT - 9/25/26 Network issues previously reported for all MNOs from Italy (IT) have been resolved. All MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01240364
Affected components
Update timeline
- investigating Sep 25, 2026, 04:43 PM UTC
Issue: Italy (IT) - All MNO's - Quality degradation Start Time: 9:15 AM PDT - 9/25/26 End Time: Ongoing Summary: We are currently observing a quality degradation towards all MNOs in Italy (IT), which may cause delays in SMS delivery. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01240364
- resolved Sep 25, 2026, 06:17 PM UTC
Start Time: 9:15 AM PDT - 9/25/26 End Time: 10:07 AM PDT - 9/25/26 Network issues previously reported for all MNOs from Italy (IT) have been resolved. All MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01240364
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