TeleSign incident
Operator Alert - Costa Rica (CR) - Instituto Costarricense de Electricidad - ICE (712/01;02)
Resolved after 2 hours 47 minutes, affecting NA & LATAM - All countries, on September 30, 2026.
Start Time: 02:30 PM PDT - 09/30/26 End Time: 04:58 PM PDT - 09/30/26 Network issues previously reported for Instituto Costarricense de Electricidad - ICE from Costa Rica (CR) have been resolved. Instituto Costarricense de Electricidad - ICE end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01245626
Affected components
Update timeline
- investigating Sep 30, 2026, 09:43 PM UTC
Start Time: 14:30 PDT - 09/30/26 End Time: Ongoing We are currently observing a quality degradation towards Instituto Costarricense de Electricidad - ICE (712/01;02) in Costa Rica (CR), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01245626
- resolved Oct 01, 2026, 12:30 AM UTC
Start Time: 02:30 PM PDT - 09/30/26 End Time: 04:58 PM PDT - 09/30/26 Network issues previously reported for Instituto Costarricense de Electricidad - ICE from Costa Rica (CR) have been resolved. Instituto Costarricense de Electricidad - ICE end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01245626
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