TeleSign incident

2-Way service interruptions Netherlands (NL)

Resolved after 2 hours 58 minutes, affecting EMEA - All countries, on September 21, 2026.

resolved Sep 21, 2026, 11:55 AM UTC

Start Time: 1:45 AM PDT - 09/21/2026 End Time: 2:24 AM PDT - 09/21/2026 Previously reported issues with 2-Way SMS delivery toward Netherlands (NL) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01239360

Started
Sep 21, 2026, 08:56 AM UTC
Resolved
Sep 21, 2026, 11:55 AM UTC
Duration
2h 58m
Detected by Pingoru
Sep 21, 2026, 08:56 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Sep 21, 2026, 08:56 AM UTC

    Start Time: 1:45 AM PDT - 09/21/2026 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Netherlands (NL). Please note that some DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01239360

  2. resolved Sep 21, 2026, 11:55 AM UTC

    Start Time: 1:45 AM PDT - 09/21/2026 End Time: 2:24 AM PDT - 09/21/2026 Previously reported issues with 2-Way SMS delivery toward Netherlands (NL) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01239360

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