TeleSign incident
Operator Alert - Brazil (BR) - Claro (724/05;12;38) - 09/24/2025
Resolved after 3 hours 19 minutes, affecting NA & LATAM - All countries and Brazil, on September 25, 2026.
Start Time: 08:40PM PDT - 09/24/2026 End Time: 02:00AM PDT - 09/25/2026 Network issues previously reported for Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01242198
Affected components
Update timeline
- investigating Sep 25, 2026, 03:52 AM UTC
Start Time: 08:40PM PDT - 09/24/2025 End Time: Ongoing We are currently observing a quality degradation towards Claro (724/05;12;38) in Brazil (BR), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01242198
- resolved Sep 25, 2026, 07:11 AM UTC
Start Time: 08:40PM PDT - 09/24/2026 End Time: 02:00AM PDT - 09/25/2026 Network issues previously reported for Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01242198
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