TeleSign incident
Operator Service Alert - China (CN) - China Mobile (460/00;02;07;28;04;08) - 9/29/26
Resolved after 1 hour 52 minutes, affecting China, on September 29, 2026.
Issue: Operator - China (CN) - China Mobile (460/00;02;07;28;04;08) - Quality degradation Date: 9/29/26 Start Time: 2:35 AM PDT End Time: 4:38 AM PDT Summary: The quality degradation affecting SMS delivery toward China Mobile users in China (460/00;02;07;28;04;08) has been resolved. We apologize for any inconvenience caused and appreciate your patience and understanding during this service window. If you have any questions, please contact us at [email protected].
Affected components
Update timeline
- investigating Sep 29, 2026, 09:46 AM UTC
Issue: Operator - China (CN) - China Mobile (460/00;02;07;28;04;08) - Quality degradation Start Time: 2:35 AM PDT - 9/29/26 End Time: Ongoing Summary: We are currently observing a quality degradation towards China Mobile (460/00;02;07;28;04;08) in China (CN), which may cause delays in SMS delivery. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].
- resolved Sep 29, 2026, 11:39 AM UTC
Issue: Operator - China (CN) - China Mobile (460/00;02;07;28;04;08) - Quality degradation Date: 9/29/26 Start Time: 2:35 AM PDT End Time: 4:38 AM PDT Summary: The quality degradation affecting SMS delivery toward China Mobile users in China (460/00;02;07;28;04;08) has been resolved. We apologize for any inconvenience caused and appreciate your patience and understanding during this service window. If you have any questions, please contact us at [email protected].
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