TeleSign incident
Operator Alert - Outage Ecuador (EC) - Claro (Conecel / Porta) (740/01)
Resolved after 3 hours 54 minutes, affecting NA & LATAM - All countries, on October 14, 2026.
Start Time: 09:03 AM - 10/14/26 End Time: 12:41 AM - 10/14/26 Network issues previously reported for Claro (Conecel / Porta) (740/01) from Ecuador (EC) have been resolved. Claro (Conecel / Porta) (740/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01253764
Affected components
Update timeline
- investigating Oct 14, 2026, 04:04 PM UTC
Start Time: 09:03 AM - 10/14/26 End Time: Ongoing We are currently observing a quality degradation towards Claro (Conecel / Porta) (740/01) in Ecuador (EC), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01253764
- resolved Oct 14, 2026, 07:59 PM UTC
Start Time: 09:03 AM - 10/14/26 End Time: 12:41 AM - 10/14/26 Network issues previously reported for Claro (Conecel / Porta) (740/01) from Ecuador (EC) have been resolved. Claro (Conecel / Porta) (740/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01253764
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