Superloop Outage History
Superloop degraded · 7 active incidents · 7 long-running issues View live status →Pingoru has recorded 614 incidents for Superloop: 614 in the last 12 months and 315 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 58 | 720 of 720 (100%) |
| May 2026 | 101 | 744 of 744 (100%) |
| June 2026 | 70 | 720 of 720 (100%) |
| July 2026 | 83 | 744 of 744 (100%) |
| August 2026 | 104 | 163 of 744 (22%) |
| September 2026 | 107 | 284 of 720 (39%) |
| October 2026 | 85 | 329 of 591 (56%) |
Incidents, newest first
Notice May 21, 2026 74 Carlton Cresent Summer Hill, NSW 2130 - Degraded Performance 1d 5h Australia & New Zealand (NSW Managed Wi-Fi)
Started May 21, 2026, 04:51 AM UTC· resolved May 22, 2026, 10:42 AM UTC
- investigating May 21, 2026, 04:51 AM UTC
Network Operations is currently investigating a Degraded Performance at 74 Carlton Cresent Summer Hill, NSW 2130
- identified May 21, 2026, 06:50 AM UTC
We are continuing to work on a fix for this incident.
- monitoring May 21, 2026, 07:14 AM UTC
We implemented a fix and are currently monitoring the result.
Notice May 20, 2026 5 Fishermans Rd, Maroochydore 4558 - Degraded Performance 6h 1m Australia & New Zealand (QLD Managed Wi-Fi)
Started May 20, 2026, 11:26 PM UTC· resolved May 21, 2026, 05:28 AM UTC
- investigating May 20, 2026, 11:26 PM UTC
Network Operations is currently investigating a Degraded Performance at 5 Fishermans Rd, Maroochydore 4558
- resolved May 21, 2026, 05:28 AM UTC
This incident has been resolved.
Notice May 20, 2026 Sigatoka, Queens Rd, Coral Coast, Fiji - Partial Outage 5h 14m Pacific Island Region (Fiji Managed Wi-Fi)
Started May 20, 2026, 04:32 PM UTC· resolved May 20, 2026, 09:47 PM UTC
- investigating May 20, 2026, 04:32 PM UTC
Network Operations is currently investigating a Partial Outage at Sigatoka, Queens Rd, Coral Coast, Fiji
- identified May 20, 2026, 08:32 PM UTC
We’ve identified that the issue is caused by a power outage, which is temporarily affecting our site. Services are expected to return once power is restored
- resolved May 20, 2026, 09:47 PM UTC
This incident has been resolved.
Notice May 20, 2026 125 Colchester St, South Brisbane, QLD, 4101 - Degraded Performance 5h 9m Australia & New Zealand (QLD Managed Wi-Fi)
Started May 20, 2026, 04:14 PM UTC· resolved May 20, 2026, 09:24 PM UTC
- investigating May 20, 2026, 04:14 PM UTC
Network Operations is currently investigating a Degraded Performance at 125 Colchester St, South Brisbane, QLD, 4101
- monitoring May 20, 2026, 04:17 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 20, 2026, 09:24 PM UTC
This incident has been resolved.
Notice May 20, 2026 13-23 Gibbons St, Redfern NSW 2016 - Partial Outage 4h 23m Australia & New Zealand (NSW Managed Wi-Fi)
Started May 20, 2026, 06:22 AM UTC· resolved May 20, 2026, 10:45 AM UTC
- investigating May 20, 2026, 06:22 AM UTC
Network Operations is currently investigating a Degraded Performance at 13-23 Gibbons St, Redfern NSW 2016
- monitoring May 20, 2026, 07:39 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 20, 2026, 10:45 AM UTC
This incident has been resolved.
Notice May 20, 2026 Systems Outage (Network Monitoring) 12h 6m Core Systems (Help Desk System)
Started May 20, 2026, 12:08 AM UTC· resolved May 20, 2026, 12:15 PM UTC
- investigating May 20, 2026, 12:08 AM UTC
Our Network Operations team are investigating a systems issue affecting our Help desk network monitoring platforms. There are no expected interruptions for users, however our nation-wide network visibility is impacted.
- identified May 20, 2026, 01:24 AM UTC
We have identified the issue and are continuing to work on a fix for this incident.
- identified May 20, 2026, 02:23 AM UTC
We are continuing to work on a fix for this incident.
- identified May 20, 2026, 04:47 AM UTC
Some of our services are back online but we are still experiencing problems with our Network Monitoring Systems. We will provide another update as soon as possible.
- monitoring May 20, 2026, 05:09 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 20, 2026, 12:15 PM UTC
This incident has been resolved.
Notice May 19, 2026 38 Wharf St, Brisbane City, Queensland 4000 - Degraded Performance 4h 59m Australia & New Zealand (QLD Managed Wi-Fi)
Started May 19, 2026, 07:40 AM UTC· resolved May 19, 2026, 12:39 PM UTC
- investigating May 19, 2026, 07:40 AM UTC
Network Operations is currently investigating a Degraded Performance at 38 Wharf St, Brisbane City, Queensland 4000
- monitoring May 19, 2026, 08:00 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 19, 2026, 12:39 PM UTC
This incident has been resolved.
Minor May 18, 2026 1 Melrose Parade, Maroochydore Queensland 4558 - Degraded Performance 15m Australia & New Zealand (QLD Managed Wi-Fi)
Started May 18, 2026, 05:45 PM UTC· resolved May 18, 2026, 06:01 PM UTC
- investigating May 18, 2026, 05:45 PM UTC
Network Operations is currently investigating a Degraded Performance at 1 Melrose Parade, Maroochydore Queensland 4558
Notice May 18, 2026 VIC - Degraded Performance 23h 9m Australia & New Zealand (VIC Managed Wi-Fi)
Started May 18, 2026, 01:20 PM UTC· resolved May 19, 2026, 12:29 PM UTC
- investigating May 18, 2026, 01:20 PM UTC
Network Operations is currently investigating a Degraded Performance at the following address: * 39 Lonsdale St, Melbourne, Victoria 3000 * 550-590 Lygon Street, Carlton VIC 3053 * 5 Villiers St, North Melbourne VIC 3051 * 106-116 A'Beckett Street, Melbourne 3000 * 238 Flinders St, Melbourne VIC 3000
- monitoring May 18, 2026, 03:22 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 19, 2026, 12:29 PM UTC
This incident has been resolved.
Notice May 18, 2026 319-325 Sussex St Sydney, NSW 2000 - Partial Outage 8d 23h Australia & New Zealand (NSW Managed Wi-Fi)
Started May 18, 2026, 09:59 AM UTC· resolved May 27, 2026, 09:32 AM UTC
- investigating May 18, 2026, 09:59 AM UTC
Network Operations is currently investigating a Degraded Performance at 319-325 Sussex St Sydney, NSW 2000
- monitoring May 19, 2026, 12:02 PM UTC
We implemented a fix and are currently monitoring the result.
Notice May 18, 2026 73 Albert Ave, Chatswood NSW 2067 - Degraded Performance 9d 1h Australia & New Zealand (NSW Managed Wi-Fi)
Started May 18, 2026, 07:00 AM UTC· resolved May 27, 2026, 08:37 AM UTC
- investigating May 18, 2026, 07:00 AM UTC
Network Operations is currently investigating a Degraded Performance at 73 Albert Ave, Chatswood NSW 2067
- identified May 18, 2026, 08:46 AM UTC
We have identified an upstream provider issue and are continuing to work on a fix for this incident.
- monitoring May 18, 2026, 09:00 AM UTC
A fix has been implemented and we are currently monitoring the result.
Minor May 18, 2026 88 Flinders St, Melbourne, Victoria 3000, Australia - Degraded Performance 3h 21m Australia & New Zealand (VIC Managed Wi-Fi)
Started May 18, 2026, 06:43 AM UTC· resolved May 18, 2026, 10:05 AM UTC
- investigating May 18, 2026, 06:43 AM UTC
Network Operations is currently investigating a Degraded Performance at 88 Flinders St, Melbourne, Victoria 3000, Australia
Notice May 17, 2026 Multiple VIC sites- SC Outage 2d 11h Australia & New Zealand (VIC Managed Wi-Fi)
Started May 17, 2026, 11:31 PM UTC· resolved May 20, 2026, 10:49 AM UTC
- investigating May 17, 2026, 11:31 PM UTC
Network Operations is currently investigating a Partial outage at 58 Station Street, Burwood, Vic 3125
- monitoring May 20, 2026, 07:10 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 20, 2026, 10:49 AM UTC
This incident has been resolved.
Notice May 17, 2026 31 Sportsmans Parade, Bokarina, QLD 4575 - Degraded Performance 8d 1h Australia & New Zealand (QLD Managed Wi-Fi)
Started May 17, 2026, 11:02 PM UTC· resolved May 26, 2026, 12:38 AM UTC
- investigating May 17, 2026, 11:02 PM UTC
Network Operations is currently investigating a Degraded Performance at 31 Sportsmans Parade, Bokarina, QLD 4575
- monitoring May 25, 2026, 11:32 PM UTC
We implemented a fix and are currently monitoring the result.
Notice May 15, 2026 61 Explorer Drive, Albany Creek, QLD, 4035 - SC Outage 17h 23m Fibre-to-the-Premises (QLD FTTP)
Started May 15, 2026, 04:49 AM UTC· resolved May 15, 2026, 10:13 PM UTC
- investigating May 15, 2026, 04:49 AM UTC
Network Operations is currently investigating a sitewide service interruption at 61 Explorer Drive, Albany Creek, QLD, 4035
- investigating May 15, 2026, 08:44 AM UTC
A technician is being dispatched to site/A technician has arrived onsite.
- identified May 15, 2026, 08:55 AM UTC
We are continuing to work on a fix for this incident.
- monitoring May 15, 2026, 11:50 AM UTC
We implemented a fix and are currently monitoring the result.
- monitoring May 15, 2026, 11:51 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 15, 2026, 10:13 PM UTC
This incident has been resolved.
Notice May 15, 2026 Network Outage 14d 18h Core Systems (Help Desk System), Australia & New Zealand (NSW Managed Wi-Fi), Core Systems (Help Desk Phone System), Australia & New Zealand (ACT Managed Wi-Fi) and 16 more
Started May 15, 2026, 03:08 AM UTC· resolved May 29, 2026, 09:26 PM UTC
- investigating May 15, 2026, 03:08 AM UTC
Our Network Operations team are investigating a systems issue affecting our platforms. Affected customers will experience issues connecting to network
- investigating May 15, 2026, 03:14 AM UTC
This incident is also impacting Superloop network traffic, impacting users will experience delays and total outages - we are continuing our investigation.
- monitoring May 15, 2026, 03:39 AM UTC
We implemented a fix and are currently monitoring the result.
Notice May 13, 2026 Queensland - SC Outage 6h 44m Australia & New Zealand (QLD Managed Wi-Fi)
Started May 13, 2026, 02:30 PM UTC· resolved May 13, 2026, 09:14 PM UTC
- investigating May 13, 2026, 02:30 PM UTC
Network Operations is currently investigating a sitewide service interruption at multiple sites in Queensland
- monitoring May 13, 2026, 02:49 PM UTC
We implemented a fix and are currently monitoring the result.
Notice May 13, 2026 Exosphere portal - Outage 19h 34m Core Systems (Exosphere Platform)
Started May 13, 2026, 08:09 AM UTC· resolved May 14, 2026, 03:43 AM UTC
- investigating May 13, 2026, 08:09 AM UTC
Our systems are experiencing a critical issue affecting the Login Portal. Our Network Operations are currently investigating and working towards a resolution.
- monitoring May 13, 2026, 08:43 AM UTC
We implemented a fix and are currently monitoring the result.
Minor May 13, 2026 600 Coronation Drive, Toowong, QLD 4066- Partial Outage 1d 4h Fibre-to-the-Premises (QLD FTTP)
Started May 13, 2026, 01:08 AM UTC· resolved May 14, 2026, 05:18 AM UTC
- investigating May 13, 2026, 01:08 AM UTC
Network Operations is currently investigating a Degraded Performance at 600 Coronation Drive, Toowong, QLD 4066
Notice May 12, 2026 167 Alexandra Parade, Alexandra Headland QLD 4572 - Partial Outage 10h 9m Australia & New Zealand (QLD Managed Wi-Fi)
Started May 12, 2026, 01:09 PM UTC· resolved May 12, 2026, 11:18 PM UTC
- investigating May 12, 2026, 01:09 PM UTC
Network Operations is currently investigating a Partial Outage at Alex Surf Club, 167 Alexandra Parade, Alexandra Headland QLD 4572
- identified May 12, 2026, 01:09 PM UTC
We’ve identified that the issue is caused by a planned power outage from the local power provider, which is temporarily affecting our site. Services are expected to return once power is restored
- monitoring May 12, 2026, 05:53 PM UTC
Power has been restored and the site is now back online. We are continuing to monitor the situation closely.
- resolved May 12, 2026, 11:18 PM UTC
This incident has been resolved.
Minor May 12, 2026 Kiunga, Western, Papua New Guinea - Partial Outage 4d 11h Pacific Island Region (PNG Managed Wi-Fi)
Started May 12, 2026, 12:47 PM UTC· resolved May 17, 2026, 12:41 AM UTC
- investigating May 12, 2026, 12:47 PM UTC
Network Operations is currently investigating a sitewide service interruption at Kiunga, Western, Papua New Guinea.
Notice May 12, 2026 2-36 Cotton Tree Parade, Maroochydore QLD 4558, AU - Partial Outage 1d 17h Australia & New Zealand (QLD Managed Wi-Fi)
Started May 12, 2026, 12:43 PM UTC· resolved May 14, 2026, 05:51 AM UTC
- investigating May 12, 2026, 12:43 PM UTC
Network Operations is currently investigating a sitewide service interruption at 2-36 Cotton Tree Parade, Maroochydore QLD 4558, AU
- identified May 12, 2026, 01:05 PM UTC
We’ve identified that the issue is caused by a planned power outage from the local power provider, which is temporarily affecting our site. Services are expected to return once power is restored
- monitoring May 12, 2026, 06:17 PM UTC
Power has been restored and the site is now back online. We are continuing to monitor the situation closely.
- resolved May 14, 2026, 05:51 AM UTC
This incident has been resolved.
Notice May 12, 2026 5 Lincoln Sq S, Carlton, Victoria 3053, Australia - Partial Outage 21h 59m Australia & New Zealand (VIC Managed Wi-Fi)
Started May 12, 2026, 01:29 AM UTC· resolved May 12, 2026, 11:29 PM UTC
- investigating May 12, 2026, 01:29 AM UTC
Network Operations is currently investigating a Partial Outage at 5 Lincoln Sq S, Carlton, Victoria 3053, Australia
- investigating May 12, 2026, 03:27 AM UTC
A technician has arrived onsite.
- monitoring May 12, 2026, 03:57 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 12, 2026, 11:29 PM UTC
This incident has been resolved.
Notice May 11, 2026 1 Driver Ave, Moore Park NSW 2021 - Partial Outage 41m Australia & New Zealand (NSW Managed Wi-Fi)
Started May 11, 2026, 05:18 PM UTC· resolved May 11, 2026, 06:00 PM UTC
- investigating May 11, 2026, 05:18 PM UTC
Network Operations is currently investigating a Partial Outage at 1 Driver Ave, Moore Park NSW 2021
- monitoring May 11, 2026, 05:24 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 11, 2026, 06:00 PM UTC
This incident has been resolved.
Notice May 11, 2026 15 Thompsons Rd, Pokolbin NSW 2320 - SC Outage 6h 48m Fibre-to-the-Premises (NSW FTTP)
Started May 11, 2026, 03:05 PM UTC· resolved May 11, 2026, 09:53 PM UTC
- investigating May 11, 2026, 03:05 PM UTC
Network Operations is currently investigating a sitewide service interruption at 15 Thompsons Rd, Pokolbin NSW 2320
- monitoring May 11, 2026, 03:21 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 11, 2026, 09:53 PM UTC
This incident has been resolved.