Superloop incident

73 Albert Ave, Chatswood NSW 2067 - Degraded Performance

Notice

Resolved after 9 days 1 hour, affecting Australia & New Zealand (NSW Managed Wi-Fi), on May 18, 2026.

monitoring May 18, 2026, 09:00 AM UTC

A fix has been implemented and we are currently monitoring the result.

Started
May 18, 2026, 07:00 AM UTC
Resolved
May 27, 2026, 08:37 AM UTC
Duration
9d 1h
Detected by Pingoru
May 18, 2026, 07:00 AM UTC

Affected components

Australia & New Zealand (NSW Managed Wi-Fi)

Update timeline

  1. investigating May 18, 2026, 07:00 AM UTC

    Network Operations is currently investigating a Degraded Performance at 73 Albert Ave, Chatswood NSW 2067

  2. identified May 18, 2026, 08:46 AM UTC

    We have identified an upstream provider issue and are continuing to work on a fix for this incident.

  3. monitoring May 18, 2026, 09:00 AM UTC

    A fix has been implemented and we are currently monitoring the result.

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