Superloop Outage History

Superloop degraded · 7 active incidents · 7 long-running issues View live status →

Pingoru has recorded 614 incidents for Superloop: 614 in the last 12 months and 315 in the last 90 days.

Source: smart-status.superloop.com

614incidents recorded
614last 12 months
315last 90 days
4 daystypical duration
Incidents per month
0100200AprMayJunJulAugSepOct85
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct56%
Pingoru began tracking Superloop in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202658720 of 720 (100%)
May 2026101744 of 744 (100%)
June 202670720 of 720 (100%)
July 202683744 of 744 (100%)
August 2026104163 of 744 (22%)
September 2026107284 of 720 (39%)
October 202685330 of 592 (56%)

Incidents, newest first

Notice May 11, 2026 50 Barry St & 127 Leicester St Carlton Melbourne, VIC 3053 - Partial Outage 9h 54m Australia & New Zealand (VIC Managed Wi-Fi)

Started May 11, 2026, 03:10 AM UTC· resolved May 11, 2026, 01:04 PM UTC

  1. investigating May 11, 2026, 03:10 AM UTC

    Network Operations is currently investigating a Degraded Performance at 50 Barry St & 127 Leicester St Carlton Melbourne, VIC 3053

  2. monitoring May 11, 2026, 03:35 AM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice May 10, 2026 24 Barkly Pl Carlton VIC 3053 - Degraded Performance 15h 29m Australia & New Zealand (VIC Managed Wi-Fi)

Started May 10, 2026, 09:41 PM UTC· resolved May 11, 2026, 01:11 PM UTC

  1. investigating May 10, 2026, 09:41 PM UTC

    Network Operations is currently investigating a Degraded Performance at 24 Barkly Pl Carlton VIC 3053

  2. monitoring May 11, 2026, 03:35 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 11, 2026, 01:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 10, 2026 131 Pelham Street, Carlton, VIC, 3053 - Partial Outage 3d 19h Australia & New Zealand (VIC Managed Wi-Fi)

Started May 10, 2026, 04:42 PM UTC· resolved May 14, 2026, 12:26 PM UTC

  1. investigating May 10, 2026, 04:42 PM UTC

    Network Operations is currently investigating a Partial Outage at **131 Pelham Street, Carlton, VIC, 3053**

  2. monitoring May 11, 2026, 03:36 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 14, 2026, 12:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 10, 2026 200 Gilchrist Dr, Campbelltown NSW 2560 - Degraded Performance 7h 43m Australia & New Zealand (NSW Managed Wi-Fi)

Started May 10, 2026, 03:03 PM UTC· resolved May 10, 2026, 10:47 PM UTC

  1. investigating May 10, 2026, 03:03 PM UTC

    Network Operations is currently investigating a Degraded Performance at 200 Gilchrist Dr, Campbelltown NSW 2560

  2. monitoring May 10, 2026, 04:56 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 10, 2026, 10:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 10, 2026 Champion Parade, Port Moresby, National Capital District, Papua New Guinea - SC Outage 3h 33m Pacific Island Region (PNG Managed Wi-Fi)

Started May 10, 2026, 06:55 AM UTC· resolved May 10, 2026, 10:29 AM UTC

  1. investigating May 10, 2026, 06:55 AM UTC

    Network Operations is currently investigating a sitewide service interruption at Champion Parade, Port Moresby, National Capital District, Papua New Guinea

  2. monitoring May 10, 2026, 07:06 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 10, 2026, 10:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 9, 2026 Jacksons Parade National Capital District, Papua New Guinea - Degraded Performance 15h 56m Pacific Island Region (PNG Managed Wi-Fi)

Started May 09, 2026, 06:31 AM UTC· resolved May 09, 2026, 10:27 PM UTC

  1. investigating May 09, 2026, 06:31 AM UTC

    Network Operations is currently investigating a Degraded Performance at Jacksons Parade National Capital District, Papua New Guinea.

  2. resolved May 09, 2026, 10:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 7, 2026 17-19 Mooloolaba Esp, Mooloolaba, Queensland 4557 - Partial Outage 2h 3m Australia & New Zealand (QLD Managed Wi-Fi)

Started May 07, 2026, 08:18 PM UTC· resolved May 07, 2026, 10:22 PM UTC

  1. investigating May 07, 2026, 08:18 PM UTC

    Network Operations is currently investigating a Partial Outage at 17-19 Mooloolaba Esp, Mooloolaba, Queensland 4557

  2. monitoring May 07, 2026, 08:31 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 07, 2026, 10:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 7, 2026 19 Banchory Court, Carindale, QLD, 4152 - Degraded Performance 15h 58m Fibre-to-the-Premises (QLD FTTP)

Started May 07, 2026, 06:30 AM UTC· resolved May 07, 2026, 10:28 PM UTC

  1. investigating May 07, 2026, 06:30 AM UTC

    Network Operations is currently investigating a Degraded Performance at 19 Banchory Court, Carindale, QLD, 4152

  2. monitoring May 07, 2026, 01:48 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 07, 2026, 10:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 7, 2026 7 Batman St, West Melbourne VIC 3003 - Partial Outage 4h 9m Australia & New Zealand (VIC Managed Wi-Fi)

Started May 07, 2026, 12:15 AM UTC· resolved May 07, 2026, 04:24 AM UTC

  1. investigating May 07, 2026, 12:15 AM UTC

    Network Operations is currently investigating a Degraded Performance at 7 Batman St, West Melbourne VIC 3003

  2. resolved May 07, 2026, 04:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 6, 2026 Victoria Rd & Pemberton St, Parramatta, New South Wales 2150 - Partial Outage 20d 15h Australia & New Zealand (NSW Managed Wi-Fi)

Started May 06, 2026, 04:29 PM UTC· resolved May 27, 2026, 08:28 AM UTC

  1. investigating May 06, 2026, 04:29 PM UTC

    Network Operations is currently investigating a Partial Outage at Victoria Rd & Pemberton St, Parramatta, New South Wales 2150

  2. monitoring May 06, 2026, 05:43 PM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice May 6, 2026 234 Warrigal Rd Camberwell VIC 3124 - Degraded Performance 5h 46m Australia & New Zealand (VIC Managed Wi-Fi)

Started May 06, 2026, 03:24 AM UTC· resolved May 06, 2026, 09:10 AM UTC

  1. investigating May 06, 2026, 03:24 AM UTC

    Network Operations is currently investigating a Degraded Performance at 234 Warrigal Rd Camberwell VIC 3124

  2. monitoring May 06, 2026, 04:51 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 06, 2026, 09:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 6, 2026 2 Laurence St St Lucia Brisbane, QLD 4067 - Partial Outage 5h 57m Australia & New Zealand (QLD Managed Wi-Fi)

Started May 06, 2026, 02:47 AM UTC· resolved May 06, 2026, 08:44 AM UTC

  1. investigating May 06, 2026, 02:47 AM UTC

    Network Operations is currently investigating a Degraded Performance at 2 Laurence St St Lucia Brisbane, QLD 4067

  2. monitoring May 06, 2026, 04:34 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 06, 2026, 08:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 5, 2026 125 Colchester St, South Brisbane, QLD, 4101 - SC Outage 6h 56m Australia & New Zealand (QLD Managed Wi-Fi)

Started May 05, 2026, 02:58 PM UTC· resolved May 05, 2026, 09:54 PM UTC

  1. investigating May 05, 2026, 02:58 PM UTC

    Network Operations is currently investigating a partial service interruption at 125 Colchester St, South Brisbane, QLD, 4101

  2. monitoring May 05, 2026, 03:04 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 05, 2026, 09:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 4, 2026 33 Shearwater Drive, Shortland, NSW, 2307 - Degraded Performance 3h 37m Fibre-to-the-Premises (NSW FTTP)

Started May 04, 2026, 09:54 PM UTC· resolved May 05, 2026, 01:31 AM UTC

  1. investigating May 04, 2026, 09:54 PM UTC

    Network Operations is currently investigating a Degraded Performance at **33 Shearwater Drive, Shortland, NSW, 2307**

  2. resolved May 05, 2026, 01:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 3, 2026 411 Markham Rd, Lae Morobe Province, Papua New Guinea - SC Outage 2d 23h Pacific Island Region (PNG Managed Wi-Fi)

Started May 03, 2026, 09:46 AM UTC· resolved May 06, 2026, 09:32 AM UTC

  1. investigating May 03, 2026, 09:46 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 411 Markham Rd, Lae Morobe Province, Papua New Guinea

  2. monitoring May 03, 2026, 10:02 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 06, 2026, 09:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 3, 2026 38 Campbell Parade, Bondi Beach NSW 2026 - Degraded Performance 24d 4h Australia & New Zealand (NSW Managed Wi-Fi)

Started May 03, 2026, 04:02 AM UTC· resolved May 27, 2026, 08:19 AM UTC

  1. investigating May 03, 2026, 04:02 AM UTC

    Network Operations is currently investigating a Degraded Performance at 38 Campbell Parade, Bondi Beach, NSW 2026

Read the full incident report →

Notice May 1, 2026 5 Lincoln Sq S, Carlton, Victoria 3053 - Partial Outage 1d 5h Australia & New Zealand (VIC Managed Wi-Fi)

Started May 01, 2026, 07:30 AM UTC· resolved May 02, 2026, 12:53 PM UTC

  1. investigating May 01, 2026, 07:30 AM UTC

    Network Operations is currently investigating a Degraded Performance at 5 Lincoln Sq S, Carlton, Victoria 3053

  2. identified May 01, 2026, 02:00 PM UTC

    A technician visit has been scheduled.

  3. identified May 02, 2026, 12:30 AM UTC

    A technician has arrived onsite.

  4. monitoring May 02, 2026, 02:22 AM UTC

    We implemented a fix and are currently monitoring the result.

  5. resolved May 02, 2026, 12:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 1, 2026 15 Thompsons Rd, Pokolbin NSW 2320 - Partial Outage 51m Fibre-to-the-Premises (NSW FTTP)

Started May 01, 2026, 06:06 AM UTC· resolved May 01, 2026, 06:57 AM UTC

  1. investigating May 01, 2026, 06:06 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 15 Thompsons Rd, Pokolbin NSW 2320.

  2. monitoring May 01, 2026, 06:40 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 01, 2026, 06:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 1, 2026 Mana Island Mamanuca Islands, Fiji - SC Outage 1d 19h Pacific Island Region (Fiji Managed Wi-Fi)

Started May 01, 2026, 04:17 AM UTC· resolved May 02, 2026, 11:24 PM UTC

  1. investigating May 01, 2026, 04:17 AM UTC

    Network Operations is currently investigating a sitewide service interruption at Mana Island Mamanuca Islands, Fiji

  2. resolved May 02, 2026, 11:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 1, 2026 170 Kessels Rd, Nathan QLD 4111 - Partial Outage 1h 10m Australia & New Zealand (QLD Managed Wi-Fi)

Started May 01, 2026, 01:20 AM UTC· resolved May 01, 2026, 02:31 AM UTC

  1. investigating May 01, 2026, 01:20 AM UTC

    Network Operations is currently investigating a Degraded Performance at 170 Kessels Rd, Nathan QLD 4111

  2. monitoring May 01, 2026, 01:40 AM UTC

    Power has been tripped to the networking equipment, we are working with staff on site to restore electricity.

  3. resolved May 01, 2026, 02:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 30, 2026 74 Chandler St, Belconnen ACT 2616 - Partial Outage 39m Australia & New Zealand (ACT Managed Wi-Fi)

Started Apr 30, 2026, 02:20 PM UTC· resolved Apr 30, 2026, 03:00 PM UTC

  1. investigating Apr 30, 2026, 02:20 PM UTC

    Network Operations is currently investigating a Partial Outage at 74 Chandler St, Belconnen ACT 2616

  2. monitoring Apr 30, 2026, 02:48 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Apr 30, 2026, 03:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 30, 2026 66 Regent St, Redfern NSW 2016 - Degraded Performance 14d 7h Australia & New Zealand (NSW Managed Wi-Fi)

Started Apr 30, 2026, 05:30 AM UTC· resolved May 14, 2026, 01:00 PM UTC

  1. investigating Apr 30, 2026, 05:30 AM UTC

    Network Operations is currently investigating a Degraded Performance at 66 Regent St, Redfern NSW 2016

  2. identified Apr 30, 2026, 07:07 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring May 03, 2026, 11:57 PM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice April 29, 2026 600 Coronation Drive, Toowong, QLD 4066 - SC Outage 1h 50m Fibre-to-the-Premises (QLD FTTP)

Started Apr 29, 2026, 06:43 AM UTC· resolved Apr 29, 2026, 08:33 AM UTC

  1. investigating Apr 29, 2026, 06:43 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 600 Coronation Drive, Toowong, QLD 4066

  2. monitoring Apr 29, 2026, 07:00 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Apr 29, 2026, 08:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 28, 2026 7 Boulcott Street, Te Aro, Wellington 6011 NZ- Degraded Performance 2h 21m Australia & New Zealand (NZ Managed Wi-Fi)

Started Apr 28, 2026, 02:09 AM UTC· resolved Apr 28, 2026, 04:30 AM UTC

  1. investigating Apr 28, 2026, 02:09 AM UTC

    Network Operations is currently investigating a Degraded Performance at 7 Boulcott Street, Te Aro, Wellington 6011 NZ

  2. resolved Apr 28, 2026, 04:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 27, 2026 300 Kent St, Sydney New South Wales 2000 - Partial Outage 3h 56m Overall, Australia & New Zealand (NSW Managed Wi-Fi)

Started Apr 27, 2026, 03:03 PM UTC· resolved Apr 27, 2026, 07:00 PM UTC

  1. investigating Apr 27, 2026, 03:03 PM UTC

    Network Operations is currently investigating a Partial Outage at 300 Kent St, Sydney New South Wales 2000

  2. resolved Apr 27, 2026, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →