Superloop Outage History
Superloop degraded · 7 active incidents · 7 long-running issues View live status →Pingoru has recorded 614 incidents for Superloop: 614 in the last 12 months and 315 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 58 | 720 of 720 (100%) |
| May 2026 | 101 | 744 of 744 (100%) |
| June 2026 | 70 | 720 of 720 (100%) |
| July 2026 | 83 | 744 of 744 (100%) |
| August 2026 | 104 | 163 of 744 (22%) |
| September 2026 | 107 | 284 of 720 (39%) |
| October 2026 | 85 | 330 of 592 (56%) |
Incidents, newest first
Major April 26, 2026 73 Meron Street, Southport, QLD, 4215 - SC Outage – Overall
Started Apr 26, 2026, 05:01 AM UTC· resolved Apr 26, 2026, 05:01 AM UTC
No vendor updates were posted for this incident.
Notice April 26, 2026 14 Leila St, Cannington WA 6107 - Power outage 52m Overall, Australia & New Zealand (WA Managed Wi-Fi)
Started Apr 26, 2026, 12:47 AM UTC· resolved Apr 26, 2026, 01:40 AM UTC
- identified Apr 26, 2026, 12:47 AM UTC
A power outage at 14 Leila St, Cannington, WA 6107 is affecting our network services. The power disruption is impacting our infrastructure, resulting in a temporary loss of connectivity for customers in the affected area. Power and network services are expected to be restored by 1:00 PM by the local utility provider
- resolved Apr 26, 2026, 01:40 AM UTC
This incident has been resolved.
Notice April 25, 2026 8 Leonard St Parkville, Victoria, Australia - Partial Outage 10h 4m Overall, Australia & New Zealand (VIC Managed Wi-Fi)
Started Apr 25, 2026, 08:48 PM UTC· resolved Apr 26, 2026, 06:53 AM UTC
- investigating Apr 25, 2026, 08:48 PM UTC
Network Operations is currently investigating a Degraded Performance at 8 Leonard St Parkville, Victoria, Australia.
- resolved Apr 25, 2026, 11:38 PM UTC
This incident has been resolved.
- monitoring Apr 25, 2026, 11:39 PM UTC
We implemented a fix and are currently monitoring the result.
- identified Apr 26, 2026, 01:50 AM UTC
We are continuing to work on a fix for this incident. A technician has arrived at site.
- monitoring Apr 26, 2026, 02:20 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Apr 26, 2026, 06:53 AM UTC
This incident has been resolved.
Minor April 23, 2026 Mary St, Port Moresby, National Capital District, Papua New Guinea - Degraded Performance 12d 10h Overall, Pacific Island Region (PNG Managed Wi-Fi)
Started Apr 23, 2026, 08:34 PM UTC· resolved May 06, 2026, 07:18 AM UTC
- investigating Apr 23, 2026, 08:34 PM UTC
Network Operations is currently investigating a Degraded Performance at Mary St, Port Moresby, National Capital District, Papua New Guinea
Notice April 23, 2026 1 O'Connell St, Berwick, Victoria 3806 - Partial Outage 6m Overall, Australia & New Zealand (VIC Managed Wi-Fi)
Started Apr 23, 2026, 02:23 PM UTC· resolved Apr 23, 2026, 02:30 PM UTC
- investigating Apr 23, 2026, 02:23 PM UTC
Network Operations is currently investigating a Partial Outage at 1 O'Connell St, Berwick, Victoria 3806
- monitoring Apr 23, 2026, 02:30 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Apr 23, 2026, 02:30 PM UTC
This incident has been resolved.
Notice April 23, 2026 22 Orr St, Carlton VIC 3053 - Degraded Performance 1d 14h Overall, Australia & New Zealand (VIC Managed Wi-Fi)
Started Apr 23, 2026, 12:43 AM UTC· resolved Apr 24, 2026, 03:26 PM UTC
- investigating Apr 23, 2026, 12:43 AM UTC
Network Operations is currently investigating a Degraded Performance at 22 Orr St, Carlton VIC 3053
- monitoring Apr 23, 2026, 01:15 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Apr 24, 2026, 03:26 PM UTC
This incident has been resolved.
Notice April 21, 2026 84 O'Keefe St Woolloongabba, QLD 4102 - Partial Outage 1d 4h Overall, Australia & New Zealand (QLD Managed Wi-Fi)
Started Apr 21, 2026, 05:17 PM UTC· resolved Apr 22, 2026, 09:42 PM UTC
- investigating Apr 21, 2026, 05:17 PM UTC
Network Operations is currently investigating a Partial Outage at 84 O'Keefe St Woolloongabba, QLD 4102
- identified Apr 21, 2026, 06:00 PM UTC
We’ve identified that the issue is caused by an unplanned power outage from the local power provider, which is temporarily affecting our site. Services are expected to return once power is restored
- monitoring Apr 21, 2026, 07:06 PM UTC
Power has been restored and the site is now back online. We are continuing to monitor the situation closely.
- resolved Apr 22, 2026, 09:42 PM UTC
This incident has been resolved.
Minor April 21, 2026 44 Cribb Street, Landsborough, QLD 4550 - Partial Outage 154d 18h Overall, Australia & New Zealand (QLD Managed Wi-Fi)
Started Apr 21, 2026, 01:49 AM UTC· resolved Sep 22, 2026, 08:02 PM UTC
- investigating Apr 21, 2026, 01:49 AM UTC
Network Operations is currently investigating a Partial Outage at 44 Cribb Street, Landsborough, QLD 4550
- investigating Apr 24, 2026, 04:00 AM UTC
A technician visit has been scheduled.
- investigating Apr 28, 2026, 01:45 AM UTC
A technician has arrived onsite.
- identified May 27, 2026, 08:09 AM UTC
We are continuing to work on a fix for this incident.
Major April 19, 2026 209 Kent Street, Karawara Perth, WA 6152 - SC Outage – Overall
Started Apr 19, 2026, 12:42 PM UTC· resolved Apr 19, 2026, 12:42 PM UTC
No vendor updates were posted for this incident.
Minor April 19, 2026 Nadi Bay, Wailoaloa Rd, Nadi, Fiji - Degraded Performance – Overall
Started Apr 19, 2026, 04:31 AM UTC· resolved Apr 19, 2026, 04:31 AM UTC
No vendor updates were posted for this incident.
Minor April 18, 2026 Section 24, 30 Lahara Ave, Port Moresby National Capital District, Papua New Guinea - Degraded Performance 75d 23h Overall, Pacific Island Region (PNG Managed Wi-Fi)
Started Apr 18, 2026, 10:18 PM UTC· resolved Jul 03, 2026, 10:09 PM UTC
- investigating Apr 18, 2026, 10:18 PM UTC
Network Operations is currently investigating a Degraded Performance at Section 24,30 Lahara Ave, Port Moresby National Capital District, Papua New Guinea
Minor April 18, 2026 Multiple Sites in PNG - SC Outage 14d 15h Overall, Pacific Island Region (PNG Managed Wi-Fi)
Started Apr 18, 2026, 07:54 AM UTC· resolved May 02, 2026, 11:46 PM UTC
- investigating Apr 18, 2026, 07:54 AM UTC
Network Operations is currently investigating a site-wide service interruption at below addresses. * Goroka, Eastern Highlands Province, Papua New Guinea * Ela Beach Rd, Port Moresby 111, Papua New Guinea * Mary St, Port Moresby, Papua New Guinea * Jacksons Parade Port Moresby, National Capital District 121 * Markham Rd, Lae, Papua New Guinea
Major April 17, 2026 14 Leila St, Cannington WA 6107 - SC Outage – Overall
Started Apr 17, 2026, 05:55 PM UTC· resolved Apr 17, 2026, 05:55 PM UTC
No vendor updates were posted for this incident.
Minor April 16, 2026 Q2 Platforms - Hazardous Works – Overall
Started Apr 16, 2026, 09:00 PM UTC· resolved Apr 16, 2026, 09:00 PM UTC
No vendor updates were posted for this incident.
Minor April 16, 2026 363 Adelaide Street, Brisbane, QLD 4000 - Degraded Performance – Overall
Started Apr 16, 2026, 12:30 AM UTC· resolved Apr 16, 2026, 12:30 AM UTC
No vendor updates were posted for this incident.
Minor April 15, 2026 100 Swansea Cct, Redland Bay, QLD, 4165 - Degraded Performance – Overall
Started Apr 15, 2026, 08:28 PM UTC· resolved Apr 15, 2026, 08:28 PM UTC
No vendor updates were posted for this incident.
Minor April 14, 2026 QLD FTTP - Hazardous Works – Overall
Started Apr 14, 2026, 06:30 PM UTC· resolved Apr 14, 2026, 06:30 PM UTC
No vendor updates were posted for this incident.
Minor April 14, 2026 WA FTTP - Hazardous Works – Overall
Started Apr 14, 2026, 06:30 PM UTC· resolved Apr 14, 2026, 06:30 PM UTC
No vendor updates were posted for this incident.
Major April 13, 2026 1 Driver Ave, Moore Park, NSW - Partial Outage – Overall
Started Apr 13, 2026, 10:12 PM UTC· resolved Apr 13, 2026, 10:12 PM UTC
No vendor updates were posted for this incident.
Major April 13, 2026 949 Dandenong Rd, Malvern East, Victoria 3145, Australia - Partial Outage – Overall
Started Apr 13, 2026, 12:04 PM UTC· resolved Apr 13, 2026, 12:04 PM UTC
No vendor updates were posted for this incident.
Minor April 12, 2026 Q2 Systems - Hazardous Works – Overall
Started Apr 12, 2026, 08:00 PM UTC· resolved Apr 12, 2026, 08:00 PM UTC
No vendor updates were posted for this incident.
Major April 12, 2026 2 Bradford Street Mt Lawley, WA 6050 - SC Outage – Overall
Started Apr 12, 2026, 03:53 PM UTC· resolved Apr 12, 2026, 03:53 PM UTC
No vendor updates were posted for this incident.
Major April 12, 2026 1 O'Connell St, North Melbourne VIC 3051 - SC Outage – Overall
Started Apr 12, 2026, 09:05 AM UTC· resolved Apr 12, 2026, 09:05 AM UTC
No vendor updates were posted for this incident.
Major April 11, 2026 234 Warrigal Rd Camberwell VIC 3124 - SC Outage – Overall
Started Apr 11, 2026, 04:13 PM UTC· resolved Apr 11, 2026, 04:13 PM UTC
No vendor updates were posted for this incident.
Minor April 11, 2026 319-325 Sussex St Sydney, NSW 2000 - Degraded Performance – Overall
Started Apr 11, 2026, 12:54 PM UTC· resolved Apr 11, 2026, 12:54 PM UTC
No vendor updates were posted for this incident.