Superloop incident
Network Outage
Notice
Resolved after 14 days 18 hours, affecting Core Systems (Help Desk System) and Australia & New Zealand (NSW Managed Wi-Fi) and 1 more, on May 15, 2026.
We implemented a fix and are currently monitoring the result.
Affected components
Core Systems (Help Desk System)Australia & New Zealand (NSW Managed Wi-Fi)Core Systems (Help Desk Phone System)Australia & New Zealand (ACT Managed Wi-Fi)Core Systems (Q2 Platform)Fibre-to-the-Premises (QLD FTTP)Core Systems (Exosphere Platform)Australia & New Zealand (VIC Managed Wi-Fi)Fibre-to-the-Premises (NSW FTTP)Australia & New Zealand (QLD Managed Wi-Fi)
Update timeline
- investigating May 15, 2026, 03:08 AM UTC
Our Network Operations team are investigating a systems issue affecting our platforms. Affected customers will experience issues connecting to network
- investigating May 15, 2026, 03:14 AM UTC
This incident is also impacting Superloop network traffic, impacting users will experience delays and total outages - we are continuing our investigation.
- monitoring May 15, 2026, 03:39 AM UTC
We implemented a fix and are currently monitoring the result.
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