Superloop incident

61 Explorer Drive, Albany Creek, QLD, 4035 - SC Outage

Notice

Resolved after 17 hours 23 minutes, affecting Fibre-to-the-Premises (QLD FTTP), on May 15, 2026.

monitoring May 15, 2026, 11:51 AM UTC

We implemented a fix and are currently monitoring the result.

Affected components

Fibre-to-the-Premises (QLD FTTP)

investigating May 15, 2026, 04:49 AM UTC

Network Operations is currently investigating a sitewide service interruption at 61 Explorer Drive, Albany Creek, QLD, 4035
investigating May 15, 2026, 08:44 AM UTC

A technician is being dispatched to site/A technician has arrived onsite.
identified May 15, 2026, 08:55 AM UTC

We are continuing to work on a fix for this incident.
monitoring May 15, 2026, 11:50 AM UTC

We implemented a fix and are currently monitoring the result.
monitoring May 15, 2026, 11:51 AM UTC

We implemented a fix and are currently monitoring the result.
resolved May 15, 2026, 10:13 PM UTC

This incident has been resolved.

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