Superloop incident
Systems Outage (Network Monitoring)
Resolved after 12 hours 6 minutes, affecting Core Systems (Help Desk System), on May 20, 2026.
We implemented a fix and are currently monitoring the result.
Affected components
Update timeline
- investigating May 20, 2026, 12:08 AM UTC
Our Network Operations team are investigating a systems issue affecting our Help desk network monitoring platforms. There are no expected interruptions for users, however our nation-wide network visibility is impacted.
- identified May 20, 2026, 01:24 AM UTC
We have identified the issue and are continuing to work on a fix for this incident.
- identified May 20, 2026, 02:23 AM UTC
We are continuing to work on a fix for this incident.
- identified May 20, 2026, 04:47 AM UTC
Some of our services are back online but we are still experiencing problems with our Network Monitoring Systems. We will provide another update as soon as possible.
- monitoring May 20, 2026, 05:09 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 20, 2026, 12:15 PM UTC
This incident has been resolved.
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