Blackline Outage History
Blackline degraded View live status →Pingoru has recorded 89 incidents for Blackline: 85 in the last 12 months and 24 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 87 of 720 (12%) |
| May 2026 | 5 | 21 of 744 (3%) |
| June 2026 | 5 | 26 of 720 (4%) |
| July 2026 | 8 | 206 of 744 (28%) |
| August 2026 | 12 | 194 of 744 (26%) |
| September 2026 | 4 | 16 of 720 (2%) |
| October 2026 | 6 | 195 of 593 (33%) |
Incidents, newest first
Minor March 20, 2026 Intermittent Issues with FCM Journals and Compliance 3h 50m SB NA3, SB EU3, SB AP1
Started Mar 20, 2026, 02:16 AM UTC· resolved Mar 20, 2026, 06:06 AM UTC
- investigating Mar 20, 2026, 02:16 AM UTC
Customers may be experiencing an issue with accessing FCM Journals and compliance. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- identified Mar 20, 2026, 04:29 AM UTC
Customers may be experiencing an issue with accessing FCM Journals and compliance. BlackLine teams have identified the cause and are developing a fix for the issue.
- resolved Mar 20, 2026, 06:06 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Notice March 16, 2026 Possible Slowdown on NA3 Systems 8h 46m SB NA3, PROD NA3
Started Mar 16, 2026, 11:06 AM UTC· resolved Mar 16, 2026, 07:52 PM UTC
- investigating Mar 16, 2026, 11:06 AM UTC
BlackLine has identified an event that will require a resynchronization of clusters on the backend. Users may experience slightly slower than normal performance for the next few hours. All functionality is fully intact. BlackLine is monitoring the situation and will update as events warrant; at this time we do not anticipate any further issues.
- resolved Mar 16, 2026, 07:52 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Notice March 12, 2026 Investigating Delayed or Intermittent Performance with FTP 5h 39m
Started Mar 12, 2026, 08:08 PM UTC· resolved Mar 13, 2026, 01:48 AM UTC
- investigating Mar 12, 2026, 08:08 PM UTC
We are currently investigating reports of delayed or intermittent performance with our FTP service. Some users may be experiencing slowness or timeouts when accessing or transferring files. Our engineering team is actively working to identify the root cause of the issue and restore normal performance as quickly as possible. We sincerely apologize for any disruption this may be causing to your workflow. We will provide another update as soon as we have more information.
- identified Mar 12, 2026, 08:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 12, 2026, 08:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2026, 01:48 AM UTC
This incident has been resolved.
Notice March 11, 2026 BlackLine Portal issue - FCS 3h 35m PROD US2, SB US2, SB NA3, PROD NA3 and 4 more
Started Mar 11, 2026, 12:32 AM UTC· resolved Mar 11, 2026, 04:08 AM UTC
- identified Mar 11, 2026, 12:32 AM UTC
Customers may be experiencing an issue where customers are unable to make changes in the Portal interface. BlackLine teams have identified the cause and are developing a fix for the issue. Functionality within the application itself is not affected.
- resolved Mar 11, 2026, 04:08 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor March 7, 2026 Intermittent Job Scheduler Delays Affecting Processing 1d 6h SB NA3, PROD NA3
Started Mar 07, 2026, 11:05 PM UTC· resolved Mar 09, 2026, 05:56 AM UTC
- investigating Mar 07, 2026, 11:05 PM UTC
Customers may be experiencing an issue where the Job Scheduler is encountering intermittent performance degradation and processing delays. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- resolved Mar 09, 2026, 05:56 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Major March 6, 2026 Email Services may be affected in EU and APAC - FCS 15m PROD EU3, SB EU3, PROD AP1, SB AP1
Started Mar 06, 2026, 07:59 PM UTC· resolved Mar 06, 2026, 08:14 PM UTC
- investigating Mar 06, 2026, 07:59 PM UTC
Customers may be experiencing an issue where emails from BlackLine are not reaching their destination. EU and APAC clients could experience this issue, US clients are not affected. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- investigating Mar 06, 2026, 08:13 PM UTC
We are continuing to investigate this issue.
- resolved Mar 06, 2026, 08:14 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor March 4, 2026 Few clients may experience latency issue on the Blackline console - FCM 2h 24m PROD EU3
Started Mar 04, 2026, 01:59 PM UTC· resolved Mar 04, 2026, 04:24 PM UTC
- investigating Mar 04, 2026, 01:59 PM UTC
Customers may be experiencing an issue where there might be latency and data processing errors. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- identified Mar 04, 2026, 02:08 PM UTC
The issue has been identified and the mitigation process is expected to take 60 mins. Clients might experience issues in accessing the console or performing the tasks during this period.
- monitoring Mar 04, 2026, 02:24 PM UTC
A fix has been implemented, systems have recovered and we are monitoring the results.
- monitoring Mar 04, 2026, 02:27 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 04, 2026, 04:24 PM UTC
This incident has been resolved.
Major February 26, 2026 G03 - Environment login issues 1h 5m US, US, US, US and 2 more
Started Feb 26, 2026, 07:17 PM UTC· resolved Feb 26, 2026, 08:22 PM UTC
- investigating Feb 26, 2026, 07:17 PM UTC
We are currently investigating an issue that is preventing some clients from logging into the G03 environment. Our team is actively working to identify the root cause and restore service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience. We will provide another update as soon as we have more information.
- identified Feb 26, 2026, 07:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 26, 2026, 08:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 26, 2026, 08:22 PM UTC
This incident has been resolved.
Minor February 25, 2026 Few clients might experience issue with report completion - FCM 2h 30m SB NA3, PROD NA3
Started Feb 25, 2026, 03:48 PM UTC· resolved Feb 25, 2026, 06:19 PM UTC
- investigating Feb 25, 2026, 03:48 PM UTC
Customers may be experiencing an issue where reports takes longer to run or may get stuck in error status . BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- investigating Feb 25, 2026, 03:51 PM UTC
We are continuing to investigate this issue.
- resolved Feb 25, 2026, 06:19 PM UTC
Hello, The issue that was causing delays and errors with the reporting system has now been fixed. If you had a report that was stuck in "pending," please manually rerun it now to get the latest results. We apologize for the disruption. If you have any further trouble, please let our support team know. Thanks,
Minor February 25, 2026 Production Instance Issue – Black Screen in Connectivity Center 1h 41m PROD NA3, PROD EU3, PROD AP1
Started Feb 25, 2026, 08:17 AM UTC· resolved Feb 25, 2026, 09:59 AM UTC
- investigating Feb 25, 2026, 08:17 AM UTC
Customers may be experiencing an issue where after login to the Production instance, black page is being displayed while accessing connectivity center. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- investigating Feb 25, 2026, 08:18 AM UTC
We are continuing to investigate this issue.
- identified Feb 25, 2026, 09:11 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 25, 2026, 09:59 AM UTC
This incident has been resolved.
Minor February 23, 2026 Few clients might experience issues with login - FCM 1d 23h PROD NA3, PROD EU3, PROD AP1
Started Feb 23, 2026, 03:57 PM UTC· resolved Feb 25, 2026, 03:51 PM UTC
- monitoring Feb 23, 2026, 03:57 PM UTC
We are aware of an issue impacting some clients attempting to log in. Our initial findings indicate this is caused by outdated cached data. , please try clearing your browser's cache and cookies. To ensure a complete refresh, please select the "All time" option for the time range.
- monitoring Feb 24, 2026, 01:41 PM UTC
We are aware of an issue impacting some clients attempting to log in. Our initial findings indicate this is caused by outdated cached data. , please try clearing your browser's cache and cookies. To ensure a complete refresh, please select the "All time" option for the time range. In case if the issue persists, please contact your IT department to help with updating certificates available in the below link. https://www.blackline.com/legal/certs/
- resolved Feb 25, 2026, 03:51 PM UTC
This incident has been resolved.
Notice February 5, 2026 Match Transactions may not immediately refresh - FCM 11h 27m PROD US2, PROD NA3, PROD EU3, PROD AP1
Started Feb 05, 2026, 08:55 PM UTC· resolved Feb 06, 2026, 08:22 AM UTC
- investigating Feb 05, 2026, 08:55 PM UTC
Customers may be experiencing an issue where Matching Transactions may not immediately refresh in the system. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- monitoring Feb 05, 2026, 11:52 PM UTC
A fix has been implemented and functionality is returned to normal. We will continue to monitor the situation for a short period, but anticipate no further issues.
- resolved Feb 06, 2026, 08:22 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor January 26, 2026 Field Counts mismatches - FCM Imports experiencing errors 8h 14m SB NA3, PROD NA3, PROD EU3, SB EU3 and 2 more
Started Jan 26, 2026, 08:13 PM UTC· resolved Jan 27, 2026, 04:27 AM UTC
- investigating Jan 26, 2026, 08:13 PM UTC
Customers may be experiencing an issue where Account Imports will result in Field Count mismatches. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- identified Jan 26, 2026, 09:13 PM UTC
Customers may be experiencing an issue where Account Imports result in Field Mismatch issues. BlackLine teams have identified the cause and are developing a fix for the issue.
- identified Jan 26, 2026, 11:31 PM UTC
To address this issue BlackLine will be performing a Critical Patch in the next several hours (exact time to be determined once testing is complete). While this will not cause any disruption to users in the system, it will require a delay for any import jobs during the maintenance period. Jobs will queue until the deployment is complete, and catch up without the need for any customer action. We expect the maintenance period to be less than one hour. BlackLine recognizes the importance of the upcoming month end and regrets the inconvenience to customers. This is necessary to alleviate the possibility of further disruptions. Thank you for your understanding.
- identified Jan 27, 2026, 01:41 AM UTC
Some customers may be experiencing an issue with Account Imports resulting in "Field Count" mismatches. Our teams have identified the issue and will deploy a critical patch to resolve it within the next several hours, once testing is complete. While this maintenance will not disrupt users in the system, it will temporarily delay import jobs. All jobs will be queued during the maintenance period (expected to be less than one hour) and will resume automatically once the deployment is finished. No customer action is required. BlackLine recognizes the importance of the upcoming month-end and regrets any inconvenience. This preventative action is necessary to avoid further disruptions. Thank you for your understanding.
- identified Jan 27, 2026, 02:23 AM UTC
Some customers may be experiencing an issue with Account Imports resulting in "Field Count" mismatches. Our teams have identified the issue and will deploy a critical patch to resolve it within the next several hours, once testing is complete. While this maintenance will not disrupt users in the system, it will temporarily delay import jobs. All jobs will be queued during the maintenance period (expected to be less than one hour) and will resume automatically once the deployment is finished. No customer action is required. BlackLine recognizes the importance of the upcoming month-end and regrets any inconvenience. This preventative action is necessary to avoid further disruptions. Thank you for your understanding.
- monitoring Jan 27, 2026, 03:24 AM UTC
BlackLine has deployed a fix for Account Imports resulting in "Field Count" mismatches. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Jan 27, 2026, 04:27 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor January 24, 2026 NA3 - Multiple Clients - ‘FTP file was not found’ - FCM 2h 26m PROD NA3
Started Jan 24, 2026, 06:05 PM UTC· resolved Jan 24, 2026, 08:31 PM UTC
- investigating Jan 24, 2026, 06:05 PM UTC
Customers may be experiencing an issue where FTP file was not found. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- identified Jan 24, 2026, 06:35 PM UTC
Customers may be experiencing an issue where FTP file was not found. BlackLine teams have identified the cause and are developing a fix for the issue.
- monitoring Jan 24, 2026, 07:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 24, 2026, 08:31 PM UTC
This incident has been resolved.
Notice January 22, 2026 BlackLine Access issues - European region 31m EU, EU, PROD EU3, SB EU3
Started Jan 22, 2026, 07:14 PM UTC· resolved Jan 22, 2026, 07:46 PM UTC
- investigating Jan 22, 2026, 07:14 PM UTC
Customers may be experiencing an issue where users are unable to access Production or Sandbox in the EU environment. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- resolved Jan 22, 2026, 07:46 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor January 19, 2026 Production NA3 (G03P01) SSO Okta issue - users unable to login 34m PROD NA3
Started Jan 19, 2026, 04:52 AM UTC· resolved Jan 19, 2026, 05:27 AM UTC
- investigating Jan 19, 2026, 04:52 AM UTC
Customers may be experiencing an issue where "login to SSO Okta & might be getting an error Failure to login". BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- resolved Jan 19, 2026, 05:27 AM UTC
This incident has been resolved.
Minor December 19, 2025 Intermittent errors when when running reports - FCM 4h 29m PROD NA3, PROD EU3
Started Dec 19, 2025, 08:51 PM UTC· resolved Dec 20, 2025, 01:20 AM UTC
- investigating Dec 19, 2025, 08:51 PM UTC
Customers may be encountering an error when running reports intermittently. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
- investigating Dec 19, 2025, 10:33 PM UTC
BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
- identified Dec 19, 2025, 11:26 PM UTC
Customers may be encountering an error when running reports intermittently. BlackLine teams have identified the cause and are working to deploy a fix for the issue.
- monitoring Dec 19, 2025, 11:27 PM UTC
BlackLine has deployed a fix for reporting error. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Dec 20, 2025, 01:20 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor December 16, 2025 Import Jobs Failing - NA3 PROD 20m PROD NA3
Started Dec 16, 2025, 05:06 PM UTC· resolved Dec 16, 2025, 05:27 PM UTC
- investigating Dec 16, 2025, 05:06 PM UTC
Customers may be experiencing an issue where matching imports are failing. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
- identified Dec 16, 2025, 05:10 PM UTC
Customers may be experiencing an issue where matching imports are failing. BlackLine teams have identified the cause and are working to deploy a fix for the issue.
- monitoring Dec 16, 2025, 05:11 PM UTC
After deploying a fix for matching imports that were failing, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Dec 16, 2025, 05:27 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Notice December 5, 2025 Issue with Cloudflare causing time out error - FCM and ARA 6h 18m PROD US2, SB US2, US, US and 10 more
Started Dec 05, 2025, 09:18 AM UTC· resolved Dec 05, 2025, 03:37 PM UTC
- monitoring Dec 05, 2025, 09:18 AM UTC
Customers may have experienced an issue with Cloudflare, causing a timeout error when launching the FCS or AR URLs, which impacts FCM and AR systems. Issue seems to be resolved. BlackLine teams continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- monitoring Dec 05, 2025, 09:42 AM UTC
Customers may experience an issue when accessing the BlackLine FCS or AR application. BlackLine identified the problem as related to our 3rd party vendor Cloudflare's ongoing maintenance. BlackLine engineers have implemented a solution to enable access. We will continue to monitor for any additional issues and post any further updates.
- resolved Dec 05, 2025, 03:37 PM UTC
This incident has been resolved.
Major November 26, 2025 I2C Remittance Transmission Incident - I2C 4d 21h US, US
Started Nov 26, 2025, 07:02 PM UTC· resolved Dec 01, 2025, 04:32 PM UTC
- identified Nov 26, 2025, 07:02 PM UTC
Customers may be experiencing issues with Remittance transmission between Blackline Cash and Readsoft in the US Environment. BlackLine teams have identified a fix and will apply it to the affected US customers. We will provide regular updates on this page until the issue is resolved.
- identified Nov 26, 2025, 09:17 PM UTC
We are continuing to work on applying the fix for the identified issue.
- monitoring Nov 26, 2025, 09:32 PM UTC
BlackLine has deployed a fix for issues with Remittance transmission between BlackLine Cash and ReadSoft in the US Environment. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Dec 01, 2025, 04:32 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor November 25, 2025 Invoice to Cash Remittance Error - FCM 5h 45m US
Started Nov 25, 2025, 05:54 PM UTC· resolved Nov 25, 2025, 11:39 PM UTC
- investigating Nov 25, 2025, 05:54 PM UTC
Customers may be experiencing issues with Remittance transmission between Blackline Cash and Readsoft. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
- investigating Nov 25, 2025, 09:36 PM UTC
The team continue to investigate the issue. We will provide regular updates on this page until the issue is resolved.
- identified Nov 25, 2025, 11:38 PM UTC
Customers may be experiencing issues with Remittance transmission between Blackline Cash and Readsoft. BlackLine teams have identified the cause and are working to deploy a fix for the issue.
- resolved Nov 25, 2025, 11:39 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Notice November 18, 2025 Possible Slowdown on EU Systems 6h 3m EU, EU, PROD EU3
Started Nov 18, 2025, 05:53 PM UTC· resolved Nov 18, 2025, 11:57 PM UTC
- investigating Nov 18, 2025, 05:53 PM UTC
BlackLine has identified an event that will require a resynchronization of clusters on the backend. Users may experience slightly slower than normal performance for the next few hours. All functionality is fully intact. BlackLine is monitoring the situation and will update as events warrant; at this time we do not anticipate any further issues.
- investigating Nov 18, 2025, 11:56 PM UTC
All activities are complete. No customer impact was detected or reported.
- resolved Nov 18, 2025, 11:57 PM UTC
This incident has been resolved.
Notice November 17, 2025 Network Connectivity issue - ARA 3h 24m US
Started Nov 17, 2025, 01:19 PM UTC· resolved Nov 17, 2025, 04:44 PM UTC
- investigating Nov 17, 2025, 01:19 PM UTC
Customers may be experiencing intermittent network connectivity issues while accessing their PROD environment in the US region. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- resolved Nov 17, 2025, 04:44 PM UTC
BlackLine has implemented a resolution to this issue. We will continue to monitor, but full functionality should be restored.
Major November 16, 2025 Import job processing issue - FCM 9h 24m PROD US2, SB US2, SB NA3, PROD NA3 and 4 more
Started Nov 16, 2025, 10:48 PM UTC· resolved Nov 17, 2025, 08:12 AM UTC
- identified Nov 17, 2025, 05:33 AM UTC
A small subset of customers may be experiencing an issue where import jobs are not processed successfully with an encryption error. BlackLine teams have identified the cause and have developed a fix. BlackLine will deploy a rolling deployment of a patch that includes draining the services that support import jobs. We will deploy first to the Sandbox environments and then to Production environments.
- monitoring Nov 17, 2025, 07:24 AM UTC
After deploying a fix for import jobs, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Nov 17, 2025, 08:12 AM UTC
This incident has been resolved.
Minor November 11, 2025 Issues with import definitions page - FCM 4h 25m SB NA3
Started Nov 11, 2025, 01:14 PM UTC· resolved Nov 11, 2025, 05:40 PM UTC
- investigating Nov 11, 2025, 01:14 PM UTC
Customers may be experiencing an issue while creating and running import definitions on SandBox environment. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- investigating Nov 11, 2025, 04:34 PM UTC
BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
- identified Nov 11, 2025, 05:39 PM UTC
Customers may be experiencing an issue while creating and running import definitions in the SandBox environment. BlackLine teams have identified the cause and are working to deploy a fix.
- resolved Nov 11, 2025, 05:40 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.