Blackline Outage History
Blackline degraded View live status →Pingoru has recorded 89 incidents for Blackline: 85 in the last 12 months and 24 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 87 of 720 (12%) |
| May 2026 | 5 | 21 of 744 (3%) |
| June 2026 | 5 | 26 of 720 (4%) |
| July 2026 | 8 | 206 of 744 (28%) |
| August 2026 | 12 | 194 of 744 (26%) |
| September 2026 | 4 | 16 of 720 (2%) |
| October 2026 | 6 | 195 of 591 (33%) |
Incidents, newest first
Minor July 16, 2026 Intermittent Studio Integration Errors - FCM 1d PROD NA3
Started Jul 16, 2026, 05:19 AM UTC· resolved Jul 17, 2026, 05:55 AM UTC
- investigating Jul 16, 2026, 05:19 AM UTC
Customers may be experiencing an issue where some Studio integration jobs are erroring out intermittently. BlackLine teams are investigating the issue. For any failed scheduled jobs, please try initiating a manual run for the interim. We will provide regular updates on this page until the issue is resolved.
- identified Jul 16, 2026, 08:58 AM UTC
Customers may be experiencing an issue where some Studio integration jobs are erroring out intermittently. Blackline engineering teams have successfully identified the source of this behavior and are actively developing a targeted solution. While we work toward a full resolution, please continue to initiate a manual run for any scheduled jobs that fail.
- monitoring Jul 16, 2026, 09:18 AM UTC
BlackLine teams have deployed a solution to address the intermittent errors with Studio integration jobs that began on July 13. Customers should now be able to successfully resume their normal activities without interruption. We are actively monitoring the environment to ensure ongoing stability and verify the effectiveness of the deployed fix. We will provide a final update to confirm full operational status once our monitoring period is complete.
- resolved Jul 17, 2026, 05:55 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor July 13, 2026 I2C AR-Multi Tenant - Potential impact to customer file loading - 13 July 2026 22h 42m US, US, EU, EU and 2 more
Started Jul 13, 2026, 12:47 PM UTC· resolved Jul 14, 2026, 11:29 AM UTC
- investigating Jul 13, 2026, 12:47 PM UTC
Component(s) affected: Cash Application — Customer file loading Status: Investigating (update to Identified → Monitoring → Resolved as it progresses) Impact: Minor / Degraded performance — no loss of payment processing We are currently investigating a potential issue that may affect the loading of customer files. Customer impact is minimal. Cash Application continues to operate normally — payment files and records will still load and process as expected. During this period, some customer records may be populated with skeletal (partial) customer information. This is self-correcting: when the next customer file is received and re-processed, the complete customer data will be loaded automatically. No action is required on your part, and no payment or allocation data is lost. We will provide further updates as our investigation progresses.
- identified Jul 13, 2026, 03:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 13, 2026, 05:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 11:29 AM UTC
This incident has been resolved.
Critical July 6, 2026 Invoice-to-Cash Dynamics365 Journal Creation Errors 2h 33m US, US, EU, EU and 4 more
Started Jul 06, 2026, 01:46 PM UTC· resolved Jul 06, 2026, 04:20 PM UTC
- identified Jul 06, 2026, 01:46 PM UTC
We have identified an isolated service interruption impacting the creation of Journals within the Invoice-to-Cash application for customers that use Dynamics365 on Multi-tenant Production & Sandbox. Our engineering teams immediately engaged and are working diligently to restore full functionality.
- identified Jul 06, 2026, 02:50 PM UTC
BlackLine teams have identified the cause and have developed a fix. Teams are actively testing and deploying the fix to lower-level environments.
- monitoring Jul 06, 2026, 03:30 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Jul 06, 2026, 04:20 PM UTC
This incident has been resolved.
Notice June 22, 2026 BlackLine Critical Patch: 2026 June Release 38m SB NA3, PROD NA3, PROD EU3, SB EU3 and 4 more
Started Jun 22, 2026, 08:27 PM UTC· resolved Jun 22, 2026, 09:05 PM UTC
- investigating Jun 22, 2026, 08:27 PM UTC
BlackLine will apply a critical patch regarding import functionality for the 2026 June Release to Sandbox and Production environments. Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent import interruptions while the applications are being updated. Other areas of functionality will not be impacted. We are scheduling EU, APAC, and ME environments to begin at 1:30 pm PST and expect the operation to last for less than 30 minutes. US environments will be scheduled for 5 pm PST.
- identified Jun 22, 2026, 08:31 PM UTC
The patch is currently in progress. We will provide more information as needed.
- resolved Jun 22, 2026, 09:05 PM UTC
The critical maintenance has been completed in EU, APAC, and ME environments. We are scheduling NA3 and SBNA3 environments to begin at 5:00 pm PST and expect the operation to last for less than 30 minutes.
Minor June 11, 2026 SSO OKTA login issue - FCM 4h 6m SB NA3
Started Jun 11, 2026, 09:01 AM UTC· resolved Jun 11, 2026, 01:08 PM UTC
- investigating Jun 11, 2026, 09:01 AM UTC
Customers may experience login failures when attempting to authenticate via Okta Single Sign-On (SSO) on Sandbox NA3. BlackLine teams are actively investigating the issue, and we will post regular updates to this page until it is fully resolved.
- monitoring Jun 11, 2026, 09:19 AM UTC
BlackLine has deployed a fix for Okta Single Sign-On (SSO) issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Jun 11, 2026, 01:08 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Major June 10, 2026 BlackLine Critical Maintenance - SandBox Only 23m SB US2, SB NA3, SB EU3, SB AP1 and 1 more
Started Jun 10, 2026, 06:25 PM UTC· resolved Jun 10, 2026, 06:48 PM UTC
- identified Jun 10, 2026, 06:25 PM UTC
BlackLine will be performing critical maintenance in Sandbox environments on June 10th 11:30 PST as part of our continued commitment to ensure our infrastructure reliability and redundancy. During this maintenance, users may experience intermittent service interruptions with existing sessions. Times are subject to change, but will be updated before and after maintenance. Maintaining uptime and availability is of the utmost importance to BlackLine and we strive to provide as much notice as possible. From time to time, it may be necessary to perform critical maintenance to continue to provide the availability and uptime our customers expect. We appreciate your patience and understanding during this maintenance.
- resolved Jun 10, 2026, 06:48 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor June 8, 2026 Possible Slowdown on (NA3 & SBNA3) Systems - FCM 14h 26m SB NA3, PROD NA3
Started Jun 08, 2026, 11:36 AM UTC· resolved Jun 09, 2026, 02:03 AM UTC
- investigating Jun 08, 2026, 11:36 AM UTC
Customers may be experiencing an issue where Possible Slowdown on (NA3 & SBNA3) Systems. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- identified Jun 08, 2026, 04:05 PM UTC
Customers may be experiencing an issue where possible latency issues with FTP import jobs (DAI & DMP). BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
- identified Jun 08, 2026, 05:00 PM UTC
Customers may be experiencing an issue where Possible Slowdown on (NA3 & SBNA3) Systems. Our technical teams are actively clearing the service queue backlog and optimizing the system to restore standard processing times. We will continue to provide updates as the process continues.
- identified Jun 08, 2026, 06:00 PM UTC
Customers may be experiencing an issue where possible latency issues with FTP import jobs (DAI & DMP). Our engineering teams are actively optimizing system resources to clear any processing delays and restore standard performance speeds.
- identified Jun 08, 2026, 07:00 PM UTC
Customers may be experiencing an issue where possible latency issues with FTP import jobs (DAI & DMP). Our engineering teams continue to optimize system resources and clear the service queue backlog for FTP import jobs (DAI & DMP) on the NA3 and SBNA3 systems. We are seeing progress in processing times and will provide another update as we work toward fully restoring standard performance.
- identified Jun 08, 2026, 08:00 PM UTC
Customers may be experiencing delays with FTP import job processing (DAI & DMP) on the NA3 and SBNA3 systems. Our engineering teams remain engaged in remediation efforts and are continuing to tune system performance while reducing the volume of queued jobs. Processing throughput has improved, and imports are steadily progressing through the backlog.
- monitoring Jun 08, 2026, 09:26 PM UTC
Customers may be experiencing an issue where possible latency issues with FTP import jobs (DAI & DMP). Our backend synchronization process is making steady progress and is now over two-thirds complete. Engineering teams remain actively engaged in monitoring throughput and clearing the remaining backlog to fully restore standard processing speeds.
- monitoring Jun 08, 2026, 10:42 PM UTC
Customers may continue to experience latency with FTP import jobs (DAI & DMP). Processing queues have now fully cleared for a large segment of our customers, and our backend synchronization process is approximately 75% complete. Engineering teams remain actively engaged in monitoring throughput and clearing the remaining backlog to fully restore standard processing speeds. We will provide another update as progress continues.
- monitoring Jun 08, 2026, 11:46 PM UTC
A significant portion of the processing queue has been successfully cleared as the system efficiently handles the production workload. Our backend re-synchronization is progressing smoothly, with completion rates currently at 84% across the impacted aggregates.
- monitoring Jun 09, 2026, 12:50 AM UTC
Customers may be experiencing delays with FTP import job processing (DAI & DMP) on the NA3 and SBNA3 systems.. Our backend re-synchronization process is progressing and is now 92% complete. Engineering teams continue to monitor system performance and processing queues as we approach full restoration of standard processing speeds for FTP import jobs (DAI & DMP).
- resolved Jun 09, 2026, 02:03 AM UTC
The backend re-synchronization process is now 100% complete. Processing queues for FTP import jobs (DAI & DMP) on the NA3 and SBNA3 systems have fully cleared, and standard processing speeds are restored. Engineering teams will continue to monitor system performance to ensure sustained stability.
Minor June 2, 2026 Potential performance slowness on NA3 & SBNA3 (Production & Sandbox) 6h 17m SB NA3, PROD NA3
Started Jun 02, 2026, 01:18 PM UTC· resolved Jun 02, 2026, 07:35 PM UTC
- investigating Jun 02, 2026, 01:18 PM UTC
Customers may be experiencing an issue where performance is degraded on the NA3 & SBNA3 (Production & Sandbox) applications. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- identified Jun 02, 2026, 01:50 PM UTC
Customers may be experiencing an issue where performance is degraded on the NA3 & SBNA3 (Production & Sandbox) applications.. BlackLine teams have identified the cause and are developing a fix for the issue.
- resolved Jun 02, 2026, 07:59 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor May 27, 2026 NetSuite Data Import (DAI) jobs impacted 3h 36m PROD NA3
Started May 27, 2026, 09:09 PM UTC· resolved May 28, 2026, 12:45 AM UTC
- identified May 27, 2026, 09:09 PM UTC
We have identified an issue affecting NetSuite Data Import (DAI) jobs. Our team is investigating a scenario where essential import process steps are skipped, resulting in jobs displaying a "successful" status despite not processing any data. Current Impact At this time, only a single customer has reported experiencing this behavior. However, our ongoing analysis indicates a subset of customer instances that received a recent update could potentially be impacted.
- identified May 27, 2026, 10:08 PM UTC
Our engineering team is swiftly developing a fix to properly address the skipped import steps. We are currently preparing a test environment to rigorously validate this solution and ensure the continued reliability and performance of our software products.
- monitoring May 27, 2026, 11:42 PM UTC
BlackLine has deployed a fix for NetSuite Data Import (DAI) jobs. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved May 28, 2026, 12:45 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor May 21, 2026 Service Update — Emergency Deployment In Progress 2h 26m SB NA3, PROD NA3, PROD EU3, SB EU3 and 2 more
Started May 21, 2026, 07:45 PM UTC· resolved May 21, 2026, 10:12 PM UTC
- identified May 21, 2026, 07:45 PM UTC
We are deploying a code update to address a recent service issue. The rollout is proceeding in stages: non-US regions first, followed by the US region. Each region will be deployed to sandbox first, then production. During this window, you may experience brief, intermittent service disruption. No action is required on your end, and we will share an update once the deployment is complete. We appreciate your patience and thank you for your continued trust.
- identified May 21, 2026, 07:57 PM UTC
We are continuing to work on a fix for this issue.
- identified May 21, 2026, 08:03 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 21, 2026, 10:12 PM UTC
BlackLine has confirmed that the services are fully operational and we apologize for any inconvenience this issue may have caused.
Minor May 13, 2026 User Session Performance Degradation & getting connection error when attempting to login na3 prod and SB - FCM 53m SB NA3, PROD NA3
Started May 13, 2026, 03:28 PM UTC· resolved May 13, 2026, 04:22 PM UTC
- investigating May 13, 2026, 03:28 PM UTC
Customers may be experiencing an issue where User Session Performance Degradation in NA3 Prod and SB. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- identified May 13, 2026, 04:09 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 13, 2026, 04:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 13, 2026, 05:09 PM UTC
We are continuing to monitor for any further issues.
- resolved May 13, 2026, 05:10 PM UTC
This incident has been resolved.
Minor May 13, 2026 Possible Slowdown on (NA3 & SBNA3) Systems 6h 52m SB NA3, PROD NA3
Started May 13, 2026, 05:38 AM UTC· resolved May 13, 2026, 12:30 PM UTC
- monitoring May 13, 2026, 05:38 AM UTC
BlackLine has identified an event that will require a resynchronization of clusters on the backend. Users may experience slightly slower than normal performance for the next few hours. All functionality is fully intact. BlackLine is monitoring the situation and will update as events warrant; at this time, we do not anticipate any further issues.
- resolved May 13, 2026, 05:15 PM UTC
This incident has been resolved.
Minor May 6, 2026 SFTP user login disruption 6h 43m PROD NA3
Started May 06, 2026, 11:17 PM UTC· resolved May 07, 2026, 06:00 AM UTC
- identified May 06, 2026, 11:17 PM UTC
Details: Following a recent system rollover event, we have identified that a subset of users may be experiencing connectivity problems or are temporarily unable to access the SFTP server. Customer Impact: Users attempting to connect, upload, or download files via transfer.blackline.com may encounter connection timeouts or access failures. If you are not currently performing SFTP file transfers, there is no impact on your other BlackLine services.
- monitoring May 06, 2026, 11:23 PM UTC
Our engineering team has addressed the underlying issue related to the rollover event. Full connectivity to transfer.blackline.com has been restored, and all file transfer and import capabilities are functioning normally. We will continue to actively monitor the service to ensure ongoing stability.
- resolved May 07, 2026, 06:00 AM UTC
This incident has been resolved.
Minor April 30, 2026 Performance Degradation and Intermittent Errors in Production 43m PROD NA3
Started Apr 30, 2026, 07:50 AM UTC· resolved Apr 30, 2026, 08:34 AM UTC
- investigating Apr 30, 2026, 07:50 AM UTC
Customers may be experiencing an issue where they are experiencing intermittent service disruptions or performance degradation. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- investigating Apr 30, 2026, 07:56 AM UTC
We are continuing to investigate this issue.
- resolved Apr 30, 2026, 08:34 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Major April 29, 2026 FTP Automation files not getting uploaded - FCM 2h 40m SB NA3, PROD NA3
Started Apr 29, 2026, 05:06 PM UTC· resolved Apr 29, 2026, 07:47 PM UTC
- identified Apr 29, 2026, 05:06 PM UTC
Studio customers may be experiencing an issue where FTP Automation files have not been getting uploaded. BlackLine teams have identified the cause and are developing a fix for the issue.
- identified Apr 29, 2026, 07:55 PM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 29, 2026, 08:09 PM UTC
BlackLine has confirmed that the service is fully operational for FTP Automation service for Production and Sandbox environments, we apologize for any inconvenience this issue may have caused.
Minor April 18, 2026 Unavailability of few applications in Sandbox- FCM 11h 2m SB NA3, SB EU3, SB AP1, SB ME2
Started Apr 18, 2026, 01:07 PM UTC· resolved Apr 19, 2026, 12:09 AM UTC
- investigating Apr 18, 2026, 01:07 PM UTC
Customers may be experiencing an issue where few applications will not be accessible in Sandbox environment. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- investigating Apr 18, 2026, 10:30 PM UTC
We are continuing to investigate this issue.
- identified Apr 18, 2026, 10:30 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 18, 2026, 10:52 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 19, 2026, 12:08 AM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 19, 2026, 12:09 AM UTC
This incident has been resolved.
Minor April 18, 2026 Unavailability of few applications in Production- FCM 13h 29m PROD NA3, PROD EU3, PROD AP1, PROD ME2
Started Apr 18, 2026, 12:58 PM UTC· resolved Apr 19, 2026, 02:28 AM UTC
- investigating Apr 18, 2026, 12:58 PM UTC
Customers may be experiencing an issue where Unavailability of few applications in Production. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- investigating Apr 18, 2026, 01:13 PM UTC
We are continuing to investigate this issue.
- identified Apr 18, 2026, 05:00 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 18, 2026, 05:35 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 18, 2026, 10:27 PM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 19, 2026, 03:18 AM UTC
This incident has been resolved.
Notice April 12, 2026 Scheduled monthly release - Electronic Invoice Presentment and Payment (EIPP) 20h 30m
Started Apr 12, 2026, 06:00 AM UTC· resolved Apr 13, 2026, 02:30 AM UTC
- resolved Apr 19, 2026, 11:31 PM UTC
Scheduled for: 11 Apr 2026, 23:00 PST - 12 Apr 2026, 18:30 PST Impact: Screens and processes might not be available during the implementation window. Components affected: Invoice-to-Cash - Production (US, EU, AU).
Minor April 8, 2026 User Session Performance Degradation 19h 27m PROD NA3
Started Apr 08, 2026, 08:07 PM UTC· resolved Apr 09, 2026, 03:35 PM UTC
- investigating Apr 08, 2026, 08:07 PM UTC
BlackLine is currently investigating an incident causing slow user session performance and unexpected logouts for some users. The engineering team is actively working to identify the root cause and restore normal service. This post serves as an initial notification to clients, acknowledging the issue and assuring them that it is being treated with the highest priority. Further updates will be provided as the investigation progresses.
- monitoring Apr 08, 2026, 09:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 09, 2026, 03:35 PM UTC
This incident has been resolved.
Notice April 2, 2026 BlackLine Critical Maintenance: 2 April 2026, 11:35AM PDT 50m PROD EU3, SB EU3
Started Apr 02, 2026, 06:31 PM UTC· resolved Apr 02, 2026, 07:21 PM UTC
- investigating Apr 02, 2026, 06:31 PM UTC
BlackLine will be performing critical maintenance in our EU Production environment only on 2 April, 2026 at 11:35PDT as part of our continued commitment to ensure our infrastructure reliability and redundancy. This maintenance is needed to replace a certificate. We expect no more than a minute or two of potential service interruption. Maintaining uptime and availability is of the utmost importance to BlackLine and we strive to provide as much notice as possible. From time to time, it may be necessary to perform critical maintenance to continue to provide the availability and uptime our customers expect. We appreciate your patience and understanding during this maintenance.
- monitoring Apr 02, 2026, 06:44 PM UTC
The maintenance has been rescheduled for 12:15PM PDT.
- resolved Apr 02, 2026, 07:21 PM UTC
The maintenance has been completed.
Notice April 1, 2026 BlackLine Critical Maintenance: 2 April 2026 1d PROD EU3
Started Apr 01, 2026, 07:43 PM UTC· resolved Apr 02, 2026, 07:56 PM UTC
- investigating Apr 01, 2026, 07:43 PM UTC
BlackLine will be performing critical maintenance in Production environments on 2 April, 2026 at 7:45 PM UTC as part of our continued commitment to ensure our infrastructure reliability and redundancy. This maintenance is needed to replace a certificate. We expect no more than a minute or two of potential service interruption. Maintaining uptime and availability is of the utmost importance to BlackLine and we strive to provide as much notice as possible. From time to time, it may be necessary to perform critical maintenance to continue to provide the availability and uptime our customers expect. We appreciate your patience and understanding during this maintenance.
- monitoring Apr 01, 2026, 08:00 PM UTC
BlackLine has finished the maintenance to replace a certificate. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Apr 01, 2026, 08:12 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor March 30, 2026 Unable to Access Readsoft - AR 21h 38m EU
Started Mar 30, 2026, 10:17 AM UTC· resolved Mar 31, 2026, 07:55 AM UTC
- investigating Mar 30, 2026, 10:17 AM UTC
Customers may be experiencing an issue while accessing the Readsoft application. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- monitoring Mar 30, 2026, 04:40 PM UTC
BlackLine has deployed a fix for issue while accessing the Readsoft application. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Mar 31, 2026, 07:55 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Notice March 26, 2026 Brief Maintenance for BlackLine Studio Users 7h 13m SB NA3, PROD NA3, PROD EU3, SB EU3 and 2 more
Started Mar 26, 2026, 09:48 PM UTC· resolved Mar 27, 2026, 05:01 AM UTC
- identified Mar 26, 2026, 09:48 PM UTC
To address a necessary update, we will be performing brief emergency maintenance for BlackLine Studio users. During this maintenance window, customers accessing Studio Orchestrate may experience temporary or intermittent issues when attempting to access Studio pages. No other BlackLine services will be affected by this activity. We thank you for your patience and understanding.
- resolved Mar 27, 2026, 05:01 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Notice March 24, 2026 SFTP issue - FCS customers in US region 2h 20m SB NA3, PROD NA3
Started Mar 24, 2026, 05:50 PM UTC· resolved Mar 24, 2026, 08:10 PM UTC
- investigating Mar 24, 2026, 05:50 PM UTC
Customers may be experiencing an issue where SFTP functionality may be affected. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- investigating Mar 24, 2026, 06:05 PM UTC
We are continuing to investigate this issue.
- investigating Mar 24, 2026, 06:43 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 24, 2026, 06:45 PM UTC
BlackLine has identified the issue affecting SFTP and implemented a fix. Customers should be able to use SFTP normally going forward. We are in the process of addressing any files uploaded during the affected period. BlackLine will continue to monitor this situation.
- resolved Mar 24, 2026, 08:10 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Minor March 24, 2026 Unable to schedule DMP and DAI related jobs 2h 13m PROD EU3
Started Mar 24, 2026, 08:42 AM UTC· resolved Mar 24, 2026, 10:55 AM UTC
- investigating Mar 24, 2026, 08:42 AM UTC
Customers may be experiencing an issue where difficulties in scheduling jobs related to DMP and DAI, BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- identified Mar 24, 2026, 09:47 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 24, 2026, 09:59 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2026, 10:55 AM UTC
This incident has been resolved.